We have made extensive changes to the MyCloud.com website following the launch of our My Cloud Home device. If you are an original My Cloud user please use http://files.mycloud.com to login to your original My Cloud device.
Original My Cloud Products
My Cloud Home Products
If you have any issues with our My Cloud products and need help, please contact support: https://support.wdc.com
Why have you made changes that only confuse users? Look at the âI canât connect to MyCloud.comâ threads that are already appearing. Itâs inevitable if you use the same product name, but have different access methods for different products.
Your customers donât work for your product dev or marketing departments. They donât see any difference between a MyCloud Gen1, Gen2 or Home. To your users, itâs just a MyCloud, and they expect it to work in the same way.
It was bad enough with the confusion over gen1/gen2. Another product, and different portal are only going to add to the confusion. I donât look forward to answering the same confused questions again and again.
The new My Cloud Home product is using a different back end than the older My Cloud products so a different portal is needed to log into the device. We are currently looking into a possible solutions that would allow the same log in portal can be used for both My Cloud Home and My Cloud devices. In the short term we have created knowledge base articles and have posted a notice here in the community. I do understand this is a band-aide but we are working on a better solution.
We would like to thank you and others for the feedback on this issue. We have passed the feedback to our product and marketing teams.
So I spent 4hr with WD on my issues and they declared my 12 TB drive as having an issue⌠so when I tried to login to it again, I get the same device not available message⌠when I login to it using the new web address⌠it works perfectly.
So is my device defective ? Should I reload everything just in case ? I am sooooooooooooo angry with the 4 hours of my life gone⌠listening to techs trying to blame my internet service provider.
if you can log in using the link in this post it seems like you have the older My Cloud not the My Cloud Home. I am not sure how wd support didnât find this issue. If you can log in the device may not be defective. I would reload everything and test it out. If you donât see any issues the device is likely fine.
I echo cpt_paranoiaâs comments to the fullest extent. What are you guys thinking. Did anyone consider the impact on the users (that is US! the people that buy your products, pay your wages and impact your stock?)
Weâve come to depend and share data between our users on âmycloudâ and now you took that away.
Iâm taking my âMy Cloud Homeâ back to Best Buy in the morning. You guys can keep your changes. New âback endâ or not, someone the, âProduct Managerâ should be fired for this stupidity.
I agree with cpt_paranoia and zkost. The worst strategy I´ve seen in the recent years. The online platform was far away from it´s competitors, as Synology for example and, after the bad decisions of split the portal on Mycloud Home and Mycloud, I see the difference even worst. I´m using Mycloud since 2 years ago. It needed a deep update but not in this way for sure. I even recomend the product to some friends who bought it, and now I even feel upset for this.
I can not take my Mycloud back to the store, but I would like.
Lance, I am a VERY angry new customer for MyCloud Home. My deviceâs serial number is EXTREMELY small, I could only read it AFTER I bought a jewelerâs loupe. Do you know how RUDE it is for your company to make such text so small, and then obstruct access to your services due to a customerâs inability to READ the deviceâs serial number.
To add injury to more injury, when I finally managed to read the serial number, the WD side wouldnât accept it as a valid serial number.
I have always said that itâs a very bad sign when a companyâs representatives rely on the fact that its customers are too far away to get their hands around your necks.
Does this mean my device should no longer be using devicexxxxxxx. wd2go .com and devicexxxxxxx. local-wd2go .com URLS? Or this means only that the browser based public cloud homepage has changed and itâs normal/okay for our device to use wd2go.com
We have lost cloud access using the Windows desktop software. Visiting by internal IP https://192.168.x.x in Firefox showing cert belongs to those 2 wd2go style URLs. If itâs outdated how do we refresh to get a new URL?
This has to be one of the biggest loads of rubbish on the market, can you believe there is no âforot usernameâ link? I wish I had never bought it - until WD get their act together - online chat would be one obvious way - DO NOT BUY!!!
He-he⌠I use custom firmware (Ubuntu) on my device and dont have any problems
(SyncThing + FTP + Samba + GoogleDrive + WebAccess and many other things. All works as expected)
Thanks again for reporting this. It looks like the link @WD_MCH posted was malformed. I modified his post above and fixed it so it went to the correct article. Iâm also posting it below: