9 digit device code

[Great_Scottt]

Hi @rednickw (and anyone else who comes across this thread who has the older My Cloud products) - the 9 digit device code it is asking for is for the My Cloud Home product line. WD recently made changes to the My Cloud website to accommodate the new product line. See the threads below for more information:

Important - MyCloud.com changes

Dear My Cloud Users, We have made extensive changes to the MyCloud.com website following the launch of our My Cloud Home device. If you are an original My Cloud user please use http://files.mycloud.com to login to your original My Cloud device. Original My Cloud Products [image] My Cloud Home Products [image] If you have any issues with our My Cloud products and need help, please contact support: https://support.wdc.com My Cloud Team

Where is my 9 digit device code

you have the older my cloud. there is no 9 digit code for the version you have. The newly released My Cloud home is the only one that has a 9 digit code. you will need to scroll down a little on www.mycloud.com and use the sign in for My Cloud. If you are setting it up for the first time use My Cloud [image]

NEW: MyCloud.com Login Instructions

https://support.wdc.com/knowledgebase/answer.aspx?ID=19864