What isn’t working?
You do realize that you have chosen to complain (without providing any details on your issues) in a year old thread that deals with something that is not related to the single bay/single drive My Cloud, right? The single bay/single drive My Cloud (the general subject of this My Cloud subforum) does not use a 9 digit device code.
The 9 digit activation code cannot be found on, is not required and is not needed for the following WD Products:
My Passport, My Book, WD Elements, EasyStore, Gaming Drive
My Passport Wireless, Pro, SSD
My Book Live, My Book Live Duo
My Cloud, Mirror, Mirror Gen2, EX2, EX2 Ultra, EX4, EX2100/4100, DL2100/4100, PR2100/PR4100
My Cloud Home and My Cloud Home Duo require a 9 digit activation code.
For the 9 digit activation code location, please refer to Answer ID 20408 Where Do I Find A 9 Digit Activation Code?
The My Cloud Home line of devices are a completely different device with different features/options, and a different operating system than the My Cloud line of devices. There are separate subforums for the My Cloud Home devices.
My Cloud Home - Personal Cloud Storage