I have had a 4TB personal cloud device for some time, and have successfully set up remote access to it for a several members of the family.
I have 2 personas - an “admin” with R/W access to all shares, and a personal account (different email) with more restricted access. The passwords are 16-character “random noise” strings of upper/lower alpha, numeric, and specials chars.
This has been working for many months, but suddenly today I find that the personal account can’t log in via files.mycloud.com. No matter what I do, I am told the “email or password is incorrect”. Of course, they are NOT incorrect - they are being auto-typed by a password manager.
I have tried resetting the same password several times, and also tried several times to change it to something new. Each time the change appears to be accepted - I get an email saying so - but then still I can’t log in.
There appears to be no way for the “admin” persona … which can log in … to change the mycloud.com password for the other account, so I appear to be stuck.
Am I exceeding some limit? The password prompts advise only on minimums: 8 chars, upper, lower, special, etc. I’d like the passwords to be as strong as possible … but still work!!!