As I have seen many questions about debricking (recovering) the MyCloud, I figured I would write up a guide for the tech savvy users that get stuck. This is a last hope recovery procedure and will erase all data. Please download your appropriate image below and follow the steps.
DISCLAIMER: This assumes your warranty is already void. DO NOT open your MyCloud if you intend to keep your warranty. I am personally writing this procedure and I have zero ties to Western Digital. They would probably not encourage this.
MyCloud - 2tb: Download (md5: 64d2014001671921503dd6f0207916cd)
MyCloud - 3tb: Download (md5: f41ef03858a85d10323a27450cac8af9)
- MyCloud 2TB/3TB (only virgin images I found)
- Desktop/portable computer with SATA connection
- USB drive or CD with GParted Live ( http://gparted.org/livecd.php))
- Second USB drive of 8GB size or higher for the extracted MyCloud image from above (NTFS or exFAT required for 4GB+ file sizes)
Extract the appropriate MyCloud .7z file to a USB drive and rename the extracted file to “mycloud.img”.
Open your MyCloud’s case being very careful not to break the tabs. You can still close it if you do break the tabs but it won’t be as secure of a fit. I followed this video.
Carefully remove the hard drive from the enclosure and then remove the screws that hold the board to the hard drive.
Power off your computer and then connect your computer’s SATA cord to the MyCloud hard drive.
Boot the GParted Live disk, choosing low end graphics mode if you get a black screen when you first let it fully boot.
When the GParted graphical application comes up, ignore any errors if prompted and do not edit any partitions. In the drop down list in the top right corner, figure out the device paths of your WD MyCloud and USB stick and make note of those. Example: /dev/sda for WD MyCloud, /dev/sdb for USB stick that has recovery image
Close the GParted graphical application and open a terminal session. Mount your usb drive if necessary and change into the directory of the extracted image. Follow the example below, replacing /dev/sdb with the device path of the USB stick that contains the recovery image.
mkdir /mnt/usb; mount /dev/sdb /mnt/usb; cd /mnt/usb
In terminal type the following, replacing /dev/sda with the device path of your WD MyCloud. Don’t worry if it errors, this just ensures the drive is unmounted.
In terminal type the following, replacing /dev/sda with the device path of your WD MyCloud. Make sure the input file is .img extension and is NOT the .7z archive file! This command will write the recovery image back to the MyCloud giving you a fresh drive. You will see very little feedback while this occurs.
dd if=mycloud.img of=/dev/sda
Hopefully dd will take some time and then report success. If so, run “shutdown -h now” to shutdown the GParted Live disk. You are done!
Hook the MyCloud hard drive back to the MyCloud board and attempt to power on the drive. Hopefully you will get the blue light after a bit.
Please give me kudos if I helped you.