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Advisor
cloudsurfer89
Posts: 14
Registered: ‎03-28-2014
0

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...


snoopymen wrote:

No connection in Canada :smileyembarrassed:


it would seem the connection in the uk is restored which means they are making progress, hopfully you will be connected soon. (BTW i restarted the device and it said retrieving information for approx 9-10minute's then it was connected)

Advisor
Wagebot
Posts: 26
Registered: ‎03-27-2014
0

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...

Just like Jumpman I also do not like the following; when I choose to manualy disconnect the MyCloud with the Cloud Access option in the dashboard, yes I like to do so sometimes to make sure it is my MyCloud.

Then after a period of time, I do not know how long yet, the MyCoud is connected again without me enabeling the connection. How is that possibale? any idea? 

Regular Advisor
gewilli
Posts: 130
Registered: ‎01-16-2014
0

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...

Just tried from my phone. No luck. In Canada.

 

Tried from my PC. It worked. go figure. Must depend where the cell network connects to the internet. Also the cell phone can connect via wifi.

Loyalty above all, except honour.
Regular Advisor
mueding
Posts: 76
Registered: ‎09-10-2010
0

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...

Quick course is something else and with much glory WD has not covered itself, more than a week is already fierce.
Super, the cloud does so (once) again on the Internet - but the condition we had ever!
Let's see how long it holds up this time.

+++++++++++++++++++++++++++++++++++++++++++++++++
WDTVlive, WD TV Live Streaming Media Player (Gen 3), LG 42LM660S, Technisat TechniStar S2+ , Panasonic Audioreceiver SA-XR30, Lautsprechersystem Bose Acoustimass 6 Series III, Blurayplayer LG BD 390, Webradio Grundig Cosmopolit 3 Web, Webradio Pure OneTouch
Frequent Visitor
RoQui
Posts: 4
Registered: ‎03-29-2014
0

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...


Wagebot wrote:

Just like Jumpman I also do not like the following; when I choose to manualy disconnect the MyCloud with the Cloud Access option in the dashboard, yes I like to do so sometimes to make sure it is my MyCloud.

Then after a period of time, I do not know how long yet, the MyCoud is connected again without me enabeling the connection. How is that possibale? any idea? 


Same happened to me (check my earlier post) : I then disabled auto-updates, closed the ports on the router and now it's been staying disconnected, just as I chose too!

 

I have a VPN remote access now, not directly to the NAS, which seems messy and time consuming, but through a PC on the LAN. What a relief!

Occasional Advisor
Stewie66
Posts: 5
Registered: ‎04-02-2014
0

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...

Yay!  Remote access working after a Reboot!  Tested with my BlackBerry Z10.

I'm in the GTA, btw.

 

Community Manager
Bill_S
Posts: 7,473
Registered: ‎11-24-2009
0

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...

We have made significant progress restoring connections to our My Cloud and My Book Live servers. We are in the process of validating connections for our entire user base. We recommend that if you are still experiencing connectivity issues to restart your My Book Live or My Cloud device. We apologize for the inconvenience and thank you for your patience.


Click the Kudos star to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.
Occasional Visitor
Xzone_Ninja
Posts: 1
Registered: ‎04-03-2014
0

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...

[ Edited ]

Hi all I received the following email - and my Cloud is now working and so is wd2go

 

(But shh, dont tell anyone or they'll all want it!)

 

Dear WD Customer, We have made significant progress restoring connections to our My Cloud and My Book Live servers. We are in the process of validating connections for our entire user base. We recommend that if you are still experiencing connectivity issues to restart your My Book Live or My Cloud device. We apologize for the inconvenience and thank you for your patience. Sincerely, Western Digital

Senior Member
Zenix
Posts: 2
Registered: ‎03-29-2014
0

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...

... and calm descends on the forum again ... pipe and slippers at the ready bill :smileyhappy: 

 

... the reason I bought my WD Cloud box was to dump all of my dvd and blueray (converted) to files for my cousin Sarah.

 

She has just had surgery to remove a section of bowel due to cancer and will spend the next 6 months recuperating that and suffering chemo.

 

Now if I keep the box here and continue to convert my disk based films over to cloud, I will need to be sure my cousin can connect to my file share from her TV over the web, I will need to research this - or I take the box up to her so she can connect to it locally on her TV and I upload to it remotely...what do you think?

 

Zen

Advisor
Prototyp_Gottes
Posts: 13
Registered: ‎04-01-2014
0

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...

I am reading more and more posts that remote access is working now in certain countries.

How about Germany? Can some german people forward some feedback if their remote access is working now?

I am trying to connect and my mobile apps are still telling me "remote access disabled". I am not sure, if remote access in Germany is still not working or if my router is just not setup properly. Looking forward to some feedback of german users.

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