Hello My Cloud users,
Thank you for all the feedback & comments you have provided since the My Cloud OS 5 release. We wanted to provide an update on some of the feedback we received regarding the new release:
Indexing time & resources : As we are moving to the new My Cloud OS 5 mobile and web apps, it is necessary for your My Cloud NAS to index stored content for them to show up. Please be patient to let this process complete. If you do not need all the content to be visible in the mobile and web app, you can turn off indexing on the particular network share(s) under the Share tab of the web dashboard. If you do not need to use the mobile and web app, you can turn off Cloud Access from the web dashboard and that will stop the indexing.
Transcoding on PR2100 & PR4100 : With the new My Cloud OS 5 mobile and web apps, we are pre-transcoding video files to give video playback a smoother experience. We understand some of you are concerned about the space this takes and would like to have the option to skip this. We are looking into this feature request.
Transmission app : We had to make a last minute change to the Transmission so we weren’t able to include it with the My Cloud OS 5 release last week. We are targeting to post this app to the My Cloud OS 5 app center soon.
Docker : While Docker was not officially supported in My Cloud OS 3, we understand this is important for you. We are looking into a way to configure our Linux Kernel configuration so Docker can be manually added. This task may take some time, and we will let you know as soon as we have an update.
Streaming with Sonos Music Speaker over SMB : We have found the cause of this issue is because Sonos requires SMB1 and NTLMv1 support. NTLMv1 is not supported by default on Samba version 4.9.5 for security reasons. We are looking into adding this option for the users who need it.
Compatibility with 3rd party software or device over SMB : We noticed some of you were having problems getting SMB to work with your existing 3rd party software or device. We want to remind you that due to a security vulnerability, we have turned off SMBv1 by default in the My Cloud OS 5. If the 3rd party software or device requires SMBv1 to work, you can change this setting under the Settings tab in the web dashboard.
HTTPS redirect : As part of security improvement in the My Cloud OS 5, we have added HTTPS support to the web dashboard. Your My Cloud device will need to have a valid certificate for the access to be validated. This validation is similar to how you access many websites on the internet today. For the My Cloud NAS, we are using Lets Encrypt certificate.
WD Quick View : We noticed some of you still have the WD Quick View software running on your computer, which has been retired last year. The WD Quick View software is not compatible with the My Cloud OS 5 as it may cause dashboard connection and performance issue. We recommend uninstalling it if you have upgraded your My Cloud NAS to the My Cloud OS 5.
We thank you for all the feedback and suggestions you have provided. We will continue to provide status updates on these topics. If you have provided feedback that isn’t listed above, we may be still investigating it so please continue to work with our Support team to provide the details needed.
My Cloud Product Team
Information If you have not upgraded to My Cloud OS 5:
Devices updated to My Cloud OS 5 cannot be downgraded to My Cloud OS 3.
To find more information about My Cloud OS 5 firmware, please refer to the My Cloud OS 5 Firmware Release Notes
To find more information about firmware availability and supported device, please refer to Answer ID 29230: My Cloud OS 5: Firmware Availability and Supported Devices
Before upgrading, please review Answer ID 29389: My Cloud OS 5: Feature Differences Between My Cloud OS 3 and My Cloud OS 5 for more details on feature differences and My Cloud OS 3 apps that will no longer be available