I’m in Denmark and I’ve been trying to access my MyCloud over the web but when i go to http://files.mycloud.com/login.php all i get is a blank page. I have tryed several web-browsers and i even went to the library to try from a PC there, but i still only get the blank page. I have a friend in Sweden who seems to able to acces the wd2go webpage (i.e. the web-page opens).
My drive works and i can access it over the LAN, but when i go to the “Cloud Access” tab i get:
Connection Status Failed
Cannot establish remote access connection. Make sure you are connected to the Internet.
I can also acces the drive when im on my local wireless connection but if i turn WiFi off on my phone (android) and i try to acces MyCloud i get:
Local documents are available.
Does anyone have any suggestions to what may be wrong?
We have passed along this information to Support.
Only enter, mycloud.com , in your browser then hit the Enter key and see what happens.
Thanks for the suggestion cat0w.
I did as you suggested and a “sign in” page opens. However, when i click on the “sign in” button a blank page opens (http://files.mycloud.com/login.php).
I also noticed that if i open the “WD My Cloud” app from desktop, and then connect to my device, type in my login/password i have access to everything, but after a while a message pops up with
Remote access to your network drive is currently unavailable”
I see a few more posts have been posted here on the forum from people not being able to remotely connect to their drives - at least i am not the only one.
I am having the exact same problem. Remote access stopped working without warning. Have full access on LAN, steady blue light and the remote access is turned on - and with connection ready.
Have tried fully restore and new setup - nothing changes. Still no remote access
I have just recieved an email from support suggesting that i do a 40-sec reset. I’ve looked into that and this reset deletes the settings of the drive only, not the content.
@Jan_Kreuz: Did you try a 40-sec reset ?
i have tried a full restore, not the 40-sec reset
Now i have done a 40-sec reset. No change. Except now i can’t get the device to save my email adress in the “User Profile”: I type in my email but when it tries to save it i get an error:
This email account cannot be deleted. Make sure your device is
registered and your network connection is functioning properly, and then
try again. (250010)
I also tried to change the router DNS, as was suggested in a different thread (here) but no change.
Hi! Check the solution I posted in the following thread. Hope it helps also for you.
No web-access via mycloud.com?
Thanks for the answer dan_sp . As i explained in the post above yours i’ve already tried to change the DNS in my router to goole, but i must have done something wrong because now it appears to be working, i have remote access using the app on my phone. However, going to www.mycloud.com and clicking the sign-in button still only opens a blank page. This means that when i’m at work or anywhere else i can’t access MyCloud from a PC there (i tried from my local library, and only get a blank page).
It works!! Somehow the problem with the blank page has resolved itself and i now get the login-page.
I’ll try to reset my router to the default DNS to see if the problem returns, but now at least i know the workaround.
I asume the issue comes because probably when some days ago mycloud.com was under mainteinance and WD maybe changed any ip address. Then as some ISP has cache dns, can take some days to update to the new ip address. That is why changing to google dns is working again. Is what it makes sense to me.
I just changed the DNS settings in my router back to default (provided by ISP) and i am still able to log in through www.mycloud.com. Success!
Checked in Dashboard > Cloud Access and the connection status says “Connected”. Great success!
Apparently i did all this work for nothing as the problem was not on my end…
Anyway, I’d like to thank all you guys who responded on my thread for your efforts
Well, I was a little bit too fast there.
Over night the problem with no web access has returned. Along with a few other problems: I created a second user, but this user could not get access to the drive - something i also did about a month ago without any problems. When trying to delete this user i got error-message that it couldn’t delete the user.
So this morning i did the following:
- A 40 sec reset of the MyCloud drive. Create new user again. No access. No web-access for admin either.
- Changed DNS in my router to Google (184.108.40.206. and 220.127.116.11.) and waited for a while, nothing changed
- Did a 40-sec reset of the drive, again, and now things apparently work.
What’s interesting is that changing the DNS in the router back to default will allow web-access for some time but after a while (several hours) web access is blocked. Weird
So much hassle for something i didn’t do. It worked fine for a couple of years. Why not keep it that way WD?
I have the same problem here in Germany, blank page when I click on the login button:
the browser also tells me “Connection is not secure”
It works for me now. But i don’t know if it’s working because of the stuff i changed (DNS and 40 sec reset and clearing the cookies/cache in my browser) or it just solved itself while i was doing the changes. However, it’s fairly easy to try.
I’m having the same issues here. When I go to the sign in page for mycloud.com it’s all white. I have an EX4100 and PR4100 and neither are accessible through the cloud.
I’m in the U.S.
Hi, I’m in Denmark and also having problems connecting to my NAS remotely. I get a blank page when trying to connect through mycloud.com and error message on the app.
Hi all, same problem here in Hong Kong.
I tried to access via mycloud.com and click sign in, blank page(all page white color only).
I also tried to access via iPhone app, it always say offline.
my drive is working fine, my home internet also works fine, I have remoted back home and checked, everything works.
Seems this issue should be on WD side.
Same problem in The Netherlands
Same issue in Ireland. Was working last night when I first set it up -
not working today either in MyCloud android app or in 2 browsers on