I cannot even access the Dashboard, like @Bennor wrote.
So my question is, again, what should i do? Resets wont help because i did it yesterday, and no results, still no access to dashboard. Device is working all the time with the full power (i think it from the sound of HDD).
Where it was written that I shouldnt instal Twonky app ??? I didnt know that this will completely destroy my drive. Before this i was able to access dashboard, now its immposible.
I had working device, than WD did firmware upgrade and device is not working.
@krycha00 Hereās my report from 04/16 regarding your file system issue. (see image below)
What you can do NOW is 40 second pin reset which will perform a System Only Restore.
Access the dashboard, but DO NOT enable Cloud Access or Install any 3rd party apps.
Run the Disk Scan to fix your filesystem.
If the file system is damaged beyond repair, the only course of action is Full Factory Restore which will reformat the drive and create a new Data Volume and file system.
If the HDD has I/O or bad sector errors, then the HDD is going bad and should not be used for data storage.
If you cannot access the dashboard because the existing file system is damaged beyond repair (see errors in the image below), then data recovery may be required if you do not have a backup of your data in another location.
As stated, your file system already has errors.
Any reset or reboot will force āfsckā to run and try to fix things, if āfsckā cannot fix everything, you may not have full access to dashboard.
Thank You for the answer, but i did 40s resets 2 or 3 times yesterday, and still it was impossible to access dashboard. (Power off, press reset pin, power on, wait 40-50s). Blue light is blinking all the time, after reset nothing is happening (HDD is working as during reset, blue light also)
I have static IP on router for MyCloud (i checked without static, and its the same, not working).
I just made 40s reset (even 60s) and didnt help. Still no access to dashboard.
After 5th (!!!) 40s reset, i was able to log in to dashboard. After log in MyCloud didnt had internet connection (i have no idea why, because i alredy connected MyCloud). I went to cloud access and disable it, but of course screen hang on āupdatingā info for minutes.
Small update:
I tried different router, different place with different internet connection, different lan cable - everytime is the same, so itās for sure MyCloud problem.
Sometimes (one time per every 5-6 40s resets) i can access dashboard.
Hello,
Problem is that even if i can access dashboard, i cant change aby options because imidiately i have msg āupdatingā and device is frozen, and i have to reset, and āfunā is starting from begining
One suggestion is to remove your hdd from MyCloud enclosure and connect to a linux system. try to mount sdX3 (where X can be ābā or ācā depending on how many hdd you have in your linux system) as that is the volume where uImage and uRamdisk is located under the /boot folder.
After that, umount and disconnect and put back to the MyCloud enclosure and bootup. You should use the old IP address and access via Web-GUI (Safe mode).
Thank you very much for this advice, and i Hope it should work, but i dont have a knowledge in Linux (i didnt work on this system), so better i will not try it.
Btw - how WD can still cant find a solution? They should prepare file/files just to copy to USB, which users should just plug (to the damaged because their firmware upgrade) and it should solve the problems
But i dont think its technically possible.
Otherwise they should take those devices (because they are of of warranty), fix problem with firmware and send back to users.
This is a MyCloud single bay drive, correct? Probably more than 4-5 years old?
If not - - - ignore the rest of this post.
If so - - -Read on
So this is an older device- - -
Regardless of the O/S; The data should be backed up somewhere. . . if not. . . .first order of business is to get the data off the drive. Forget WD software. . . . At this point. . .I would give up on the WD software. . . .and put the drive in a USB enclosure and get software that can read the Linux formatted disk.
Now, with the data secure, recognize that the five year old device is fully expendable. Knowing this. . . .the method that @alanokm has suggested should work. People have been doing this for years. Look for a topic regarding āunBrickingā in this subforum dedicated to O/S3 MyCloud devices
If it all works - - and I have hopes it will - - use it on O/S3. . . and DO NOT be tempted to upgrade to OS/5. If you feel compelled to have system running modern firmware. . .there are a number of reputable NAS manufacturers.
As for WD finding a solution. . . .do not hold your breath. They are CLEARLY all in on OS/5 - - for reasons (edgerover) - - - and are totally unsupportive of anyone using OS/3 going forward. Can they provide a fix via USB? Sure. . . except none of the current (or older?) systems are setup to boot from USB. (I might be wrong on this) so that wonāt help you.
Can WD make it right? Yes. But itās expensive. . . involves shipping people like you a new unit. . . and I donāt think they will do it.
(Edit: Note that the debricking methods SHOULD leave the data intact. . . . but in your case, where the analytics have shown bad sectors - - -data integrity must be the priority)
(Edit: Note: Hey: How many people here realize that the āanalyticsā that you so blithely sign up for go to the extent of identifying individual devices (MAC address), and transferring of full data logs?)
Yes, itās about 4-5 Yeats old device, but it was working until WD upgraded firmware. Itās embarassing for WD as a company, that they damaged working correct devices by sending to them incorrect/wrong/full of bugs firmware
, And now they have no idea what to do, waiting for customers to repair this by own using āhouse methodsā like unbrick or something like that.
From couple days even resets dont helps and with my device is no connection, all the time with blue blinking light,
so i have a question for WD - where can I send You this device??? I would like to show you how You destroyed my MyCloud
My advice is āget over itā. Stuff happens. Especially to 5 year old consumer electronics.
If I look at my spending; I average $1000 a month (Like $12000 a year) on replacing things that fail due to age or my own incompetence. Itās insane. . but thatās life. Seriously. . .somethings CAN be fixed with a liberal application of money.
Of course; some things are irritating. And costly. Is your data backed up? If so - - - Then there is a quick and easy solution.
If you donāt have the coin - or inclined to take on a project - then look at this as a learning opportunity.
If you donāt have the data backed up. . . .you have just learned an important life lesson. . . and you have some work to do. PS: Donāt forget to get this when you are done.
Edit: I am not personally recommending any brand or product; the links are the results of almost random product searches. However. . . you notice a theme in those links, correct?
Posted by a dweeb with a drawer FULL of WD external drives, and a shelf with three WD NAS devices. WD Fan boy I was. . .until the lack of support for the MyPassPort Wireless; the red drive SMR/CMR debacle last year, and finally the OS/5 rollout
oh - - - a brand loyalty is a thing. As I noted above, I have been buying WD products for a loooong time.
But one must recognize when a company is moving in a direction you donāt want to go.
Example 1: Adobe Lightroom - - > My go-to photo editing program. Used it since it launched. Bought maybe four of the six versions until it went to subscription model. Now I use CaptureOne.
Example 2: Canon - - > 8 (or more?) cameras and maybe 20 lenses over 20 years. From the start of the EF product line to the end. Not moving on to the not-quite-as-good-but-definitely-more-expensive RF product line. Why do expensive EF lenses need an expensive adapter to mount to an RF camera? * * * * I hear Sony makes good cameras.
Example 3: Garmin - - > I had a Car GPS bricked by a firmware update, well outside of warranty and likely past End of Life. Got on the phone with support. . . they did a remote session with the GPS plugged into the PC (before that was really a thing with PCs). . .and 30 minutes later they were sending me a brand spanking new (and more capable) GPS. The unit they sent was announced the previous week. . and I had to wait a few weeks until it was shipping. Since then, I have bought a Garmin Marine GPS and now wear Garmin watches.
I do not live on UK (iām from Poland), but i will keep my fingers crossed for this case. I had a working device but producer (WD) damaged it by sending firmware to my device.
It should be end for them for all NAS devices, nobody should but MyCloud anymore because one day WD can destroy device by firmware
āMy advice is āget over itā. Stuff happens. Especially to 5 year old consumer electronics.ā
I understand you, but i wouldnt say anything od device would stop working because of damage or just because is old. It stopped working because WD upgraded firmware which destroy users devices.
In electronic devices one of the most important thing is lifetime. If producer is making lifetime shorter by sending firmware with bugs, for me itās only one Word - scandal.
If the device is old and the company donāt want to give support for it anymore, fineā¦ but just donāt release something knowingly that it will fu** up old devicesā¦ that is bad
OS5 originally was released to the more recent higher end devices. And the users were in an UPROAR over the slow and inefficient indexing process. This software should NEVER have been released for the older MyCloud and MyCloud Mirror devices. The results were entirely predictable.
Problem is that short of declaring EOL; there practically was no option - - since clearly there are no plans for any software maintenance for OS3.
I didnt know that this will completely destroy my drive. Before this i was able to access dashboard, now its immposible.
