Device not found

[Zorgit]

Dear Western digital! I begin with: your software and your programmers and RU support is usless.
I bought my WD Mycloud EX2 Ultra in !!!june 2016!!! And today i cannton to connect to my device from network different to my device.
I try to type and call to wd support many times, and support can’t help me.
i try to connect device to different network and different internet provider with static or dynamic external ip adress.

What should be done to solve the problem? To write or call if you support the same can not solve the problem.
Now it is useless, non-functional device that works only on the local network.

My topic without solution and answer:

Wd sync\site bug

Hello! i catch the bug: I create some users and delete folder what automaticly created with his name, after this i download wd sync and install it. i try to connect with e-mail\password and try to login with local (store in wd mycloud) name\passowrd and catche “The remote server returned an error: (401) Unauthorizedun” i try go to files.mycloud.com and and this site also try to update unlimited time. after this i create folder with name same user name, and all works. I don’t wont ot store folde…

Wd sync couldn't connect

Hello! I can connect to my device via http://www.mycloud.com/, via mobile phone, from this way i see all my data. i install wd sync to my pc in the LAN with my device and login with mycloud.com account. In the LAN everything works. If i install wd sync on any pc with any OS (w7, w8, w10) not on the local network device i catche error “Накопители не найдены” - “Drives not found”, and i can’t connet to my device. Mobile phone app work in any way of connect (Wi-fi, mobile data 3g\4g). How i can c…

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[ArMak]

Hello,

On the cloud access section, what is the status that i shows? Make sure you have ports 80 and 443 forwarded on your router, perhaps this is whats happening.

[Zorgit]

Device settings:
Network
Network profile- status internet access.
Network services- ipv4 static, ipv6 off
Network UPS - no changes
Windows Services- Workgroup-changed, local master browser on, max Smb protocol SMB2, share aggregation off, active directory off, lltd off
Remote server no changes
Port forwarding no changes.
General
Cloud Access - Cloud service ON, configure - manual http “Changed port 1”\ https “Changed port 2”, connection Status - CONNECTED
Port forwarding connection established.

result:
try to connect MyExternalIP:“changed port 1” - work
try to connect MyExternalIP:“changed port 2” - work

mobile phone: via wifi work (create\del folders,upload files), via mobile data work (create\del folders,upload files)
wd sync LAN: work (create\del folders,upload files)
mycloud.com : work (create\del folders,upload files)

wd sync different network: “Drives not found”

[Zorgit]

@Zorgit

Device settings: NetworkNetwork profile- status internet access.Network services- ipv4 static, ipv6 offNetwork UPS - no changesWindows Services- Workgroup-changed, local master browser on, max Smb protocol SMB2, share aggregation off, active directory off, lltd offRemote server no changesPort forwarding no changes.GeneralCloud Access - Cloud service ON, configure - manual http “Changed port 1”\ https “Changed port 2”, connection Status - CONNECTED Port forwarding connection established.

result:try to connect MyExternalIP:“changed port 1” - worktry to connect MyExternalIP:“changed port 2” - work

mobile phone: via wifi work (create\del folders,upload files), via mobile data work (create\del folders,upload files)wd sync LAN: work (create\del folders,upload files)mycloud.com : work (create\del folders,upload files)

wd sync different network: “Drives not found”

Device settings:
Network
Network profile- status internet access.
Network services- ipv4 static, ipv6 off
Network UPS - no changes
Windows Services- Workgroup-changed, local master browser on, max Smb protocol SMB2, share aggregation off, active directory off, lltd off
Remote server no changes
Port forwarding no changes.
General
Cloud Access - Cloud service ON, configure - manual http “Changed port 1”\ https “Changed port 2”, connection Status - CONNECTED
Port forwarding connection established.

result:
try to connect MyExternalIP:“changed port 1” - work
try to connect MyExternalIP:“changed port 2” - work

mobile phone: via wifi work (create\del folders,upload files), via mobile data work (create\del folders,upload files)
wd sync LAN: work (create\del folders,upload files)
mycloud.com : work (create\del folders,upload files)

wd sync different network: “Drives not found”