WD Sync "No storage devices were found" on an external network

#1

Hi everyone,

recently purchased a MyCloud EX2 Ultra and the issue i have is that on an external network, i fail to find the WD device. i get the error below using an external network to connect to the device, while locally on the same network it works great.

Does anyone have any solution on what might occur? using the mycloud.com to access it externally works if that helps.

image

#2

Hello wduser12345,

You can refer the link provided below to enable cloud access on the My Cloud device so that it can search the devices.

https://support-en.wd.com/app/answers/detail/a_id/4707

https://support-en.wd.com/app/answers/detail/a_id/4062