WD Sync "No storage devices were found" on an external network

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hi everyone,

recently purchased a MyCloud EX2 Ultra and the issue i have is that on an external network, i fail to find the WD device. i get the error below using an external network to connect to the device, while locally on the same network it works great.

Does anyone have any solution on what might occur? using the mycloud.com to access it externally works if that helps.

image

1 Like
2

Hello wduser12345,

You can refer the link provided below to enable cloud access on the My Cloud device so that it can search the devices.

https://support-en.wd.com/app/answers/detail/a_id/4707

https://support-en.wd.com/app/answers/detail/a_id/4062

3

I have the same problem. I followed the instructions from your 2 links but that didnt fix it. I have tested this on 2 different external networks (meaning, not the same network my EX2 is connected to). From these 2 external networks I am able to use the WD MyCloud Android app and the mycloud.com web browser service without problems.

Only WD Sync has problems connecting to my EX2 on external networks. Maybe the WD Sync software needs to be fixed?

4

Hello,

I face the same problem. I try to connect my new office computer with my EX2 Ultra via wd sync and nothing helps. It works great with my laptop (sync setup in my home LAN), I can access the cloud via web as well as ios app, only sync cannot find it.
I can also access it via network connection on my computer.
Actually I expected this somehow expensive device and its software to function better than this. Now I have to synchronize the cloud device manually which was NOT what i searched for when I bought the device. Also I cannot take my office computer to my home network just for setting up wd sync.
It would be really nice if this software bug is fixed soon.