Hi my WD sync does not seem to find my device which is MBL 2TB, I have managed to get it setup on WD2go but the desktop sync is not finding the device. I have reset the remote connection still no joy please help
Hi there and welcome to the WD community.
The drive that you have is a My Book Live, correct? The reason that the software is not working with your device is that, this software only works on these devices at the moment:
- My Cloud
- My Cloud EX2100
- My Cloud Mirror
- My Cloud EX4100
- My Cloud EX2
- My Cloud DL2100
- My Cloud EX4
- My Cloud DL4100
I do not know if there are future plans to add support, however you can make a suggestion about this on the ideas board:
i have MY Cloud Ex2 Ultra and also the same problem on WD sync on the desktop can’t find my device
can you help me with it?
I have same problem with same device I try 3 diferent computers 2 with windows 10 and one with windows 7. I can login using mycloud app in my mobile phone and in browser using mycloud.com. But I cant connect remote only on local Lan,
Do you able to fix? I’m facing with same problem