However, the solution mentioned in that thread did not work! Here is what I’ve tried:
Confirmed that network discovery is turned on
Changed the Network Provider Order so that Microsoft Windows Network is at the top of the order (I confirmed this in the registry)
Rebooted my PC, router, and MyCloud device
Disabled my firewall (using AVG Internet Security paid version)
Updated the latest firmware
Confirmed that my network is set to Home Network
Both MyCloud and my laptop are connected to WORKGROUP
I’m not sure why I have two “WDMyCloud” entries when i right click on it but in either case, there is No option to “Open”. I can see the MyCloud dashboard so I know it’s connected.
Ive been working on this for hours and have not come up with anything helpful. Any help would be appreciated.
Yes, I did both. Print/file share is enabled according to Network Sharing page.
I have AVG (paid version) and it’s enabled there as well. Bonjour Services is an allowed app. I also added the WDMyCloud IP address to the AVG white list. I’ve also disabled AVG firewall through this whole thing with no success.
The ONLY thing I can imagine is that AVG is preventing access to the share … because when I disable the AVG firewall and refresh my network, I will SEE \WDMYCLOUD show up as a share! The bad news is that I still can’t connect. I just can’t seem to prove my theory, short of uninstalling AVG completely in the hopes that this will work.
AVG by defautl blocks these services. Probably you did this already AVG Control Center->AVG Firewall->Configure->System tab->" Microsoftfile sharing and printing
I have AVG as well, althogu I dont use Wiondow much, here what I used to
* Open AVG User Interface.
* Choose the Firewall settings option from the Tools menu.
* Select Profiles → your default profile (e.g. Standalone computer ) → System services.
* Choose the Microsoft file sharing and printing service.
* Switch the System rule details from Block to Allow for all.
* Confirm changes by clicking on the OK button.
Im using AVG 2015 Internet security. I think the UI is a little different than what you outined but I think I got to system servcies (see attached image)
At this point, I’m not sure what to do. I dont see a Block or Allow setting and I’m hesitant to do anything here since I’m not sure what I’m doing…
There seem to be a number of rules. No allow setting although the rule details say that the are allowed. But if the firewall is disabled, this should not matter right?
And WD support still has me resetting the router, MyCloud device after 3 days. I finally had to tell them I’m no longer going to reboot, restart, reset, power off any more devices. Very frustrating.
In the ‘AVG Internet Security’ screen shot on the first page, you highlighted ‘System Services’. But I notice that, above that in the menu, there’s a ‘File and Printer Sharing’ menu item. What options are available under that?
Excuse the daft questions: I don’t run AVG, and haven’t had network connection problems. I’ve looked through my system notes, and the only time I’ve had to set file and printer sharing was to enable devices on my local network so see my PC’s disk. The MC and PC are set to the same workgroup.
when it launches find at the bottom of the list the workstation service. This service maintains client network connection to remote server using the SMB protocol.
Check the Status and Startup columns.
If iis not already running then run it, if it is restart it. see what happens.
Thanks for the suggestions. Didn’t work though. Workstation services says Started/Automatic.
Didn’t have IIS running but I added the feature.
Seriously, my 3 other laptops (2x Windows 8 and 1x WinXP) can see the share. They all have AVG installed and running. I can see all of the other laptop on the network.
control Panel, network-sharing center, change adapter settings, clik on it and go to property, is the Web Client installed and running (check services again)?
Hi Cat0w, yes. It’s strange. When I disable my FW, I can see WDMyCloud as a network share it acts as if it’s not there … I’m not able to connect when I connect by share name or IP address.
When FW is enabled, I’m no longer able to see WDMyCloud as a share. But I can still see my other computers on the network. I’ve been on the same computer through this entire post.
