I just got a 4TB My Cloud, and have only had semi-success setting it up. I’m on a laptop running Windows 7.
I can access the dashboard via my web browsers (Firefox, Chrome) just fine. I downloaded the WD Quick View, it sees the My Cloud just fine. Installed the app on my (Android) phone, which also sees the My Cloud just fine.
However, any attempts to map to WDMyCloud via Windows Explorer or via the Quick View result in the error “Windows Cannot Access WDMyCloud.” The error code, when I click details, is 0x80070043 - “The network name cannot be found.”
When I’m in Windows Explorer, and I click on “Network,” WDMyCloud appears twice - as a Media Device and as Storage. Clicking on Media Device brings up Windows Media Player, and all of the music on my PC. I see WDMyCloud as a remote library, I click on it, and it tells me (correctly) that there are no media files in the remote library.
But when I click on the icon that is under Storage, nothing happens. If I right click on it, and choose “View Device Webpage,” I get the dashboard, as expected. But no other options do anything.
When I first set up the thing, I tried using the installation program from WD. It gave me an error that I may not be able to set up shared folders. At the time, I had sharing turned off on my PC, but I have since turned it on. This was of no help, despite rebooting.
The laptop and the My Cloud are on the same work group.
I am at my wit’s end. Clearly the thing is connected, as the laptop can see and interact with the dashboard, as well as the Android phone (oh, and the Android tablet, too, which I neglected to mention above). It’s just Windows that’s being stubborn.
My best guess is that this is related to Norton 360, but I haven’t the faintest idea which setting needs to be changed to fix this issue. Plus, Googling My Cloud and Norton 360 only yields questions about using Norton 360 to do the backup, and I am not that far yet. I would think if this were an issue, there would be multiple hits, but Google has failed me before, snicker.
I am not doing anything fancy here. Just trying to connect a Windows 7 PC to a WD My Cloud via Windows Explorer and a wireless network.
ETA: I have updated to the latest firmware. No help.