WD Sync cannot connect WD Cloud drive

[dentkate]

Hi,

I have tried to connect the cloud drive in WD Sync but failed to do so.

When I configure the WD storage device in WD Sync it could see the storage device OK. I also sign in to mycloud OK without any issues. However when I select the device and going to proceed to the next step, it shows the message ‘please wait’ and it seems to do nothing. I could not proceed to the next steps.

Could anyone shed some lights on what to do next?

Thanks

[ArMak]

 Hi there and welcome to the WD community.

In order to better assist you, I would like to know the operating system you are using.

[dentkate]

Hi,

I am using mac os x

[Jari_Brant]

Hi, I got the same problem, more or less…

At home, the MyCloud is already set up with WD Sync (Windows 10 PC), but when I try to connect to it from the PC at work (Windows 7 Ultimate PC), I got the same problem as described above.
I can login and select the MyCloud, But it only shows me “Please wait”. After a few minutes, I have to select my drive, again. This happens all the time, so I can’t proceed to the next steps.

Am I doing something wrong? Or are there some settings on my Windows 7 PC that I have to change, like Firewall or something?

[Anthony_Harmer]

I am the same with a mac running OS X el capitan and a mac book pro OS X el capitan, the macbook pro works perfectly, however on the same network the mac wd sync service says that its starting up but never does anything… Any ideas?

I have done the normal, restart, reinstal everything, reformat the wd drive, but for the life of me work it out.

Thanks in advance Anthony

[cpt_paranoia]

Does this sound familiar:

Connected to my cloud via ethernet on mac

Does anyone know what commands to use on terminal so I can try to access the my cloud drive directly?? Been a long 6 weeks trying to work out what wrong with the drive not connecting and can 100% say it not el capitan because i have another drive connected and works fine. I have a feeling something happened during firmware update and has left the drive in limbo as you can see from pic below the drive is performing checks as normal it just the link between drive and comp is not working i.e. firmw…

Not a solution, but trying to ‘round up’ possible instances of the same problem.

[jaybelfast]

This is what i get when I try to use wd sync, theres is nothing wrong with my network or cables

[Bennor]

@jaybelfast

This is what i get when I try to use wd sync, theres is nothing wrong with my network or cables

Is your My Cloud running the latest firmware (currently 4.04.01-112)?

[cpt_paranoia]

I think Jay’s problem is that he simply cannot access the device at all, so it’s rather hard to determine firmware version…

[jaybelfast]

Thats correct I can’t connect at all, even to install new firmware! The drive is functioning fine from what I can see it just can’t / won’t connect to my network even though its been on the network for nearly 2 years.

[jaybelfast]

I have uninstalled then reinstalled all wd software also as I thought maybe my software was out dated and might have been causing a conflict but still no joy.

[cpt_paranoia]

Your other threads show that there is something wrong with the operation of the Ethernet port on your MyCloud; it’s not just WD Sync that cannot connect to your MyCloud, nothing can connect to your MyCloud.

WD Sync is connecting okay to your ‘WDMyCloud2’, correct?

[jaybelfast]

Yes it finds mycloud2 immediately, I think its either firmware or something on the controller pcb is gone.

[snakedoctorunit]

I did some analysis last night. There is a REST API call that responds with the device firmware data. It could be @jaybelfast’s device isn’t providing that detail the WD Sync needs.

HTTP/1.1 200 OK
Date: Wed, 18 Nov 2015 13:15:49 GMT
Server: Apache
Vary: Accept-Encoding
X-Orion-Version: 2.7
Content-Length: 90
Content-Type: text/xml; charset=utf-8
Content-Language: en

<?xml version="1.0" encoding="utf-8"?>
<version>
   <firmware>04.04.01-112</firmware>
</version>

[jaybelfast]

How would i go about fixing this?

[snakedoctorunit]

Very good question. This is where WD support and development needs to step in. I was contacted on Friday and they have yet to respond with any actionable tasks.

[cpt_paranoia]

Jay’s MyCloud can’t even detect that the network cable is unplugged, so I think it’s something a bit more fundamental than not getting an API response…

[snakedoctorunit]

I understand what you are saying, but @jaybelfast indicated there is nothing wrong with his network or cables. @jaybelfast can you login to the dashboard of the second cloud device?

[cpt_paranoia]

One problem, multiple threads:

Lost connectivity following IOS release/firmware update

When disconnected from the network front led continues to light steady blue whereas my other drive when i disconnect i get a flashing white light. When connected to the network the connector led’s amber on constant green flashing.

Connected to my cloud via ethernet on mac

Does anyone know what commands to use on terminal so I can try to access the my cloud drive directly?? Been a long 6 weeks trying to work out what wrong with the drive not connecting and can 100% say it not el capitan because i have another drive connected and works fine. I have a feeling something happened during firmware update and has left the drive in limbo as you can see from pic below the drive is performing checks as normal it just the link between drive and comp is not working i.e. firmw…

How to access wd red drive from all in one hdd dock to complete data recovery?

As the title states have a all in one dock with 3tb mycloud inserted whilst connected to mb pro. However as is common it won’t initialise, does anyone know how to get them to connect in order that I can data recover? Good news is, the drive is spinning! Thanks!

[jaybelfast]

Yes I can log onto the dashboard on the second cloud no problem.

Yes multiple posts to try and get a solution to one problem.