Hey everyone, I lost connectivity with my 3TB my cloud a while ago. From looking at my time machine backups it would appear that the my cloud hasn’t been connected since last backup on october 2nd. coincidence IOS release was 3rd? Anyway I’ve tried the very limited knowledge that I have to try and g…

First, take a look in the web interface of your My Cloud if everything is OK. Opening the web interface is http:\\wdmycloud for example. If you updated your Mac to El Capitan and you face problems with Time Machine, please delete the mounted disk, your My Cloud, within Time Machine and mount this d…

Hi, thanks for your reply. Completed all as you suggested and still no connectivity at all. I have purchased a dock now to try connecting this way, in order that I can data recover all my precious family photos etc.

What color is the LED on the front of the My Cloud, provided you haven’t already removed the internal hard drive from its enclosure? If that LED is blue then it should be accessable by the Mac Finder or via a web browser. If white then try a 4 second or 40 second reset to see if the problem clears.…

Hi Bennor, the light has remained steady blue, only time it has been any other colour was when I completed the 40 second reset and at that stage it flashed white. Even after the 40 second reset connectivity still not possible.

No connectivity at all? Nothing? Not even the Dashboard? Have you tried finding out your device’s IP address from your router, and accessing the Dashboard using the IP address? Do you have any other devices you could use to access the device? Phone? Mycloud app? Android device and file manager, us…

No connectivity at all, not even dashboard. Haven’t tried finding the IP yet on my network, must give that a go. I have the WD apps on iPhone, iPad and can’t connect to it via them either which would rule out el capitan?

Lack of access via the app would seem to rule out El Cap, yes… The other thing that happened around October 2nd was the OS3 firmware upgrade; that may have caused some confused state. Or had it already upgraded? What are the network LEDs doing? Although if the network was down, you should get a ye…

I attempted to upgrade the firmware and then lost all connectivity around start of october. from memory I think the network led’s weren’t that active. light on the front is steady blue. How do you go about a power cycle reboot? and would I loose any data? Thanks for all your help and knowledge, I …

How do you go about a power cycle reboot? and would I loose any data? IT Support Response #1: Have you tried turning it off and on again…? :wink: Unplug the DC power. Wait for a minute or so. Plug power back in. You shouldn’t lose any data; after all, the device really ought to be able to cope…

Hey, yea I have rebooted the router several times. I contacted WD several times via email and the help provided has been very generic in response. I’m convinced the firmware update has caused this failure. I also had a look in my router settings and the 3tb drive doesn’t appear at all, my other 4tb …

Lost connectivity following IOS release/firmware update

Portable Drives WD_BLACK P10

jaybelfast November 18, 2015, 1:10pm 18

When disconnected from the network front led continues to light steady blue whereas my other drive when i disconnect i get a flashing white light. When connected to the network the connector led’s amber on constant green flashing.

WD Sync cannot connect WD Cloud drive

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