Hi everyone, this is my first post here. Hopefully i can find some assistance / help to make this run smoothly!
I had purchased a WD Mycloud 4TB and just set it up in my home on our network, and i’m having some varying issues, which I will try to list below.
On my mac pro 3,1 i downloaded and installed the WD My Cloud app, and it recognizes the drive, but it won’t connect, regardless of how i try. I’m attaching screen caps below to show you what i’m facing.
That being said, the drive shows up in my finder, and i can “sometimes” connect. When i was able to connect, i was able to put movies etc on it to which, was very handy to watch on our smart tv in the living room. Awesome.
However, there are a few things that i can’t get working.
I have the mycloud plugged in all the time. It seems that it goes to sleep. Sometimes i’m able to see it in my finder, and i’m able to connect. other times, it won’t let me connect. Other times, it won’t show up on the finder at all. Is there a way i can “wake up” the drive from my computer, or in some other way, other than me having to go to unplug it and plug it back in?
I’ve had to resort to unplugging the power cord from the mycloud and let it sit for a minute, and then plug it back in. This process only works a few times.
It will show up in my finder, and after it says “connection failed”, and i click ok, the mycloud disappears from the finder.
It will “sometimes” reappear, and when i try to connect again, it gives me the same issue.
FYI - this is the ONLY way though, that i’ve ever been able to connect (when it lets me) to my mycloud drive. The app recognizes it, as well as the IP address of it, but has never let me connect.
As for the WD My Cloud app, it will recognize the drive, as well as the IP address, but when i try to connect to it, it won’t. keeps saying there is an error. (see several attached screen caps below). After trying this, when i try to connect again (using the app), it doesn’t recognize the drive at all.
If i click on any of the links on the bottom right in the app (screen shot below):
“Search for devices in my Network”
“Show previously connected devices”
“connect to devices with activation code”
“Connect to devices with WDMyCloud.com login”
None of them will recognize my Mycloud, even if it was previously recognized on the first attempt to connect.
Something real screwy is happening here, and i’m not sure why.
I also have a macbook Pro that is able to connect to my network via wifi, and i’m able to see the WD Mycloud in the finder and desktop no problem.
My Macpro 3,1 is connected via ethernet cable, and is having issues, and i’m not sure why.
Any help would be VERY much appreciated.
Thanks in advance!
(Hopefully the 8 screenshot attachments uploaded ok) - EDIT - new users can only upload 2 images. I’ll have to find a way to upload the remaining 6 images.