I discovered that WD Sync stopped working some months ago and have tried all sorts of things to get it working again, but it still won’t sync anything.
When I right click on the WD Sync icon it says “WDMyCloud is up to date” - but no files are syncing.
I’m running Windows 10. I’m using the latest WD Sync (1.3.5949). I’m on the same network as my MyCloud. I can connect to my MyCloud device via the network and view the files on there without any problem. I can save files to my MyCloud and there is 890GB space available. My MyCloud has the latest firmware - WDMyCloud v04.05.00-315 : Core F/W.
Things I have tried:
Paused syncing in WD Sync. Then resumed syncing. It did a recount of the files it needed to sync (2575) but then didn’t sync any. A notification appeared saying that is couldn’t sync a file. I paused and resumed again, and it gave the same notification for a different file. Nothing else synced.
Quit WD Sync and restarted. Didn’t work. Still said 2575 files pending.
Deleted a folder pair, and re-created it. Didn’t work.
I removed the device and re-added it. Still didn’t work.
Deleted WD Sync off my PC. Then reinstalled it from scratch. I setup just one local folder to sync (in addition to the standard “My Cloud” folder), and still nothing syncs. It now says, “WDMyCloud is up to date” but nothing syncs across.
I removed the device again. Then I went through the steps to add the device and I logged into my MyCloud account in WD Sync, instead of just using the local network discovery. But this didn’t change anything - it still doesn’t sync. Still says “WDMyCloud is up to date”.
Quit WD Sync (the new installation) and restarted. Still didn’t work.
Please let me know what else I can do to get WD Sync working again?