It seems a lot of people on the world get this problem! me too.
I wonder, why WD deosn’t official feedback to all ? disapointed
1 Like
I had the same problem, created support ticket. They sent me few times requests to make reset&reboots of the devices, checks of network etc. After it device still didn’t respond so i they asked to make RMA 
This is a disaster. Same for me. Suddenly no access anymore; shows as offline. If i do ping the IP of the device it´s responding. If i should loosing my data this was the last WD-Product i did buy for the rest of my life and make sure all i know also would not do.
There is a folder “VM” and a folder “RECOVERY” i still can see and access via the Desktop-App, but my main Drive is offline and not accessible 
Why the hell there is nobody from WD answering ?!?!?
@andreash76 Technical Support is not provided on the WD Community. Please open a support case with WD Tech Support and ensure to include your My Cloud Home debug logs.
How to Collect My Cloud Home Device Debug Logs
1 Like
I am having the same issue with My Cloud Mirror. Cannot access files and the status shows offline.
@mbw, The service looks active - https://status.mycloud.com/
Contact the WD support team for help if you continue to see the problem.
We should make a warning to other potencial purchasers. Please post in Amazon, Facebook, etc. that this is a really piece or garbage
3 Likes
Resolved for me. Steps performed by me.
- Unplug Ethernet cable and power cable from the device
- Just for curious I pressed the reset button once only using a sharp object back of the device above Ethernet port.
- Plug in the power cable and waited for one minute meanwhile just refreshed my cloud page, still showed device offline.
- Just for curious I pressed the reset button once only using a sharp object back of the device above Ethernet port.
- Connected the Ethernet cable and refreshed the page and it showed my files.
- Files were not lost and there is no change in the settings.
4 Likes
just found this flow here. I now have also this “offline” issue. Searched on WD webpage, followed all suggestions. Nothing worked. Created a case on WD help/support for troubleshooting. Hope, I will get some answers. (offline for the last 10 days!!!) … any suggestions and/or help will be very appreciated. thank you.
1 Like
My 200$ My Cloud Home 4TDrive has been sitting there doing zip, one week after i purchased it, and that was about 10 months ago. I contacted WD, i had someone on the phone once, he did not resolve the problem, i sent emails no replies. still in the same situation.I got important files in there i just don’t want to send it some where at one of there suggested places for formatting. WTF.
1 Like
I have the same problem. My WD MCH has been breathing slowly for a week and is still offline. Please help.
Thank you.
I had to change the default gateway in my router from 192.168.1.254 to 192.168.1.1
After that change, MyCloud Home was online.
Di you find any solution
Hi @ McWired, My Drive is showing Offline and tried many things but unable What should i do
Hi,
Same problem here since 1 week… During first days, WD indicated an issue they were working on. Now it’s supposed to be done but doesn’t work either…
Still waiting for a resolution.
Nope, But i just read McWired repl, i’m gonna try it later on at home.
Nope Still waiting for a solution. But i’m gonna try what your way i’m home later on so i’ll see.
I have bought a new WD MCH 8TB but with 4TB brand new RED NAS HDD. I cannot set it up. When I connect it to internet I get only steady white light and no response. Anyone help?
I have been offline for too long I feel like we have been rip-off Disappointed
Hello,
if you would like to have access to your wd:
open CMD commands as admin then:
- to create : Net Use x: \devicename\sharename /user:wduser password
Open file explorer et voila…
- to delete : net use x: /delete
cheers
