- Before posting, please be sure to check our WD Knowledge Base. Here you will find the most common issues/solutions for WD products. Also remember to check the user manual.
Top 10 popular searches:
1-Unable to connect to a WD My Cloud through remote web access while using Mozilla Firefox or Google Chrome on Mac OSX 10.8
2-How to access the Dashboard on a WD My Cloud, Mirror, EX2, or EX4 Personal Cloud drive
3-How to remotely access a WD My Cloud Personal Cloud drive
4-How to enable port forwarding on a network router for use with a WD My Cloud, My Book Live, or My Book Live Duo
5-Using a WD network drive with Apple Time Machine Backups
6-How to access the Twonky Media Server on a WD My Cloud, EX2, EX4, My Book Live, My Book World (White Light) or WD ShareSpace
7-How to access data using FTP on a WD Personal Cloud drive and other WD NAS devices
8-Mapping a Personal Cloud drive or WD NAS drive on a Windows PC
9-How to reset a WD My Cloud, Mirror, EX2, or EX4 Personal Cloud drive
10-iTunes server and how it works on a WD Network drive
- The following links will direct you to some helpful guides and how-to articles created by some of our valued community members. Note that these are not supported by WD, so proceed at your own risk.
1-Before you pack up your WD and return it, let’s talk about Copying Speeds!
2-[HOW-TO]: Troubleshooting Remote Connectivity Issues:
3-[HOWTO] Securing ftp server with encryption
4-[HOWTO] Securing SSH with private encryption key and passphrasec for remote connection.
5-[FAQ] Twonky DLNA Media Server Setup & Use
6-[Tutorial][SSH Method] Downgrade v4 firmware to v3
7-[GUIDE] Restoring your UI
8-[GUIDE] Installing qBittorrent on WD My Cloud for n00bs
9-[GUIDE] How To Unbrick your 2TB/3TB/4TB My Cloud
10-[GUIDE] Fix the IntelliPark bug on a My Cloud.
11-[GUIDE] Getting FTP Access to work for accounts without full access to all shares
12- Automatic Full Backup for WDMycloud - tested on firmware V4.X
13- Clean debian and OpenMediaVault on WDMyCloud!
14- Hidden .wdmc directories created by mcserver and photodbmerger and the deletion of them
15- solution: Monitorio and the 7 second wake up
16-Semi-advanced [Guide] to getting a running start setting up My Cloud device
17-Relay Connection Solved
Note: Before suggesting any guides please verify on the firmware release notes if the issue has already been fixed.
- Check our My Cloud How-To Videos list. These are a couple of videos to help out new users. They share some information on the common questions you see on the Community.
- If you want to contact tech support directly, you can do so by email or phone.