(Not so Smart)ware

Legacy Products My Cloud OS 3
1

I have a 6TB MyCloud drive. Up until recently, I was using Smartware and it was working flawlessly. Now it can’t see any backup target except Dropbox. I can see the drive and previous Smartware backups via a Chrome browser. I can see it with Windows Explorer. I can access my music with my phone. I can tell my dog to find the Mycloud drive and he’ll walk over to it and bark. Everthing can see the drive except the "Smart"ware app, which is what I need to do a backup. I also tried using WD Backup and it too can only see Dropbox. This makes no sense to me.

I have tried a static IP as well as DHCP. Neither will work.

2

Hello,

Have you tried uninstalling and reinstalling the app?

3

Yes, and when I installed the new version I lost the option of selecting Dropbox as a target. That doesn’t really bother me, because buying a MyCloud device was to eliminate the need to pay for outside cloud services.

4

You may want to look at this, it tells of the changes in the latest SmartWare update.

5

That accounts for why Dropbox is no longer a target option. However, now I have NO target options available to me.

I just don’t get how everything can see the drive, but not the backup software designed to use it.

Thanks for that link. At least that clears up one thing.

6

Have you tried asking support yet?

https://support.wdc.com/support/case.aspx?lang=en

7

The drive is no longer under warranty, so I thought this might be a good place to start.