I have a 6TB MyCloud drive. Up until recently, I was using Smartware and it was working flawlessly. Now it can’t see any backup target except Dropbox. I can see the drive and previous Smartware backups via a Chrome browser. I can see it with Windows Explorer. I can access my music with my phone. I can tell my dog to find the Mycloud drive and he’ll walk over to it and bark. Everthing can see the drive except the "Smart"ware app, which is what I need to do a backup. I also tried using WD Backup and it too can only see Dropbox. This makes no sense to me.
I have tried a static IP as well as DHCP. Neither will work.