I have had a MyCloud NAS for several years and when I opened SmartWare on my PC today, it did not show MyCloud as a target for back up. I uninstalled and updated to the most recent version of SmartWare and I can access the Public directories in the MyCloud in FileExplorer via a mapped drive but it still the NAS does not appear as a target. I can also browse to it via the static IP address and get the login screen for MyCloud. It does not show up in the Network view in FileExplorer.
@vbaron
My suggestion. Start with a reboot of your My Cloud NAS, then your computer, then check SmartWare again. What computer operating system are you using?
The same thing happens on a brand new PC I am adding to the network, I can map a drive to WDMyCloud, use a browser to get to MYCloud via the static IP address, but SmartWare does not see it.
Try repairing SmartWare. Open the Control Panel in Category, click on Programs>Uninstall a program, scroll down to WD SmartWare and select it then at the top click on Repair. See if that helps.
Just getting back to this, I repaired it and it still gives me a problem when I run SmartWare, it does not show any backup targets. I can browse to MyCloud using the local IP address 192.168.1.xxx and log in as Admin. I have the MyCloud set up as a DLNA server for music, so it is accessible. It’s an older MyCloud, would that make a difference?
