And I have plenty of other legacy devices that do not get upgrades. I do not doubt that many people have no clue what an end user license agreement is, but probably should. Not reading it could get you in quite a bit of trouble if you do something that the manufacturer does not intend or you may do something that negates the support. Regardless.
So, what about those of us that do NOT want to upgrade to the next version of an OS and may not want to have our firmware destroy a perfectly operational device, because of one functionality not working for others that is software driven? Apple no longer will allow my system to even be upgraded to High Sierra. Perhaps WD doesn’t want to break everyone at once and are still trying to find a solution that works for the majority of their customers? Do you have more of a right to have a supported WD MyCloud than someone that can’t upgrade to High Sierra? Should Apple allow my system to at least try to run High Sierra?
I am not alleviating anyone from any responsibility, but only asking why it has to be the responsibility of only one party. WD is still a business after all, and you can not assume they have infinite resources to address all priorities. They do not control the launch of Apple’s updates or Microsoft’s updates. The majority of their users are probably Windows users, so where do you think the resources are going to have to be focused?
Additionally, large companies and the government spend millions of dollars and still have the same issues, which is why individuals like myself and others have jobs, to integrate these changes. We all purchased an Apple product for a reason and I doubt the WD MyCloud was even in the consideration.
Again, realize that Apple is in fact a competitor of Western Digital in a way with their TimeCapsule and iCloud services.
Also, I am not sure you are clearly understanding that what you are stating is an industry standard, is not in fact a standard. Look to Microsoft and their products, even look to Apple and their products, which are no longer supported. I have quite a few of them, from multiple generations of iPod Touches. My relatively new Blackberry device is no longer supported by a number of Apps that used to be great.
The point of coming to the board is to voice your opinion and find a possible solution. I think there are enough technical people here that can provide you a viable alternative solution, that may in fact work better for you in the long run, maybe not, but thinking you are forcing WD to so something or think they should do something just because they are selling the product still doesn’t make it so. More than once I have bought something new and find it is no longer supported, end of life, etc. It happens.
Regardless, I do hope that a solution is found for you and even better if WD fixes it, but I hope it is not at the expense of how I and others use the device.