I have a 6TB MyCloud Drive that’s been doing fine for a while. A few days ago, I wanted to add something to one of the shared folders. I used WD Access to open the drive in WIndows Explorer. The folder opened and listed all of my shared folders from within the drive as expected, however when I double clicked on the folder I wanted, WIndows said that it couldn’t access the folder because it couldn’t find it.
I then tried to access the folder from the browser and after logging in, got a “Path Not Found (400044)” error. Upon opening the dashboard, I found that the drive had 0 bytes of space left which was extremely odd since I don’t really use it that much. I did both a short and long diagnostics test and both passed. The light on the drive is still blue, despite the fact that I can’t access any of the folders from either Windows nor the browser. I didn’t try the mobile app, but I am assuming I’d get a similar result.
I tried doing a system only restore as maybe something in the settings had gotten messed up.
This resulted in all of the users and shared folders totally vanishing. As a test, I created a new user and user folder and set it to public. When I try to set it up with WD Sync, I get an internal server 500 error even though I’m logged in correctly with the new credentials. (I tested this on the browser).
Speaking of the browser, I tried getting into this new test folder and get the same “Path Not Found (400044)” error.
On the mobile app, it just outright says that my new credentials are incorrect and won’t let me log in at all.
Meanwhile, the drive still says it’s working totally fine.
What happened? My next step is to do a full system restore, but I am worried as to wat happened. I had a few power outages over the last month, so that may have messed it up?
Any thoughts or suggestions would be greatly appreciated. Thanks!