If it worked previously to changing broadband providers and now doesn’t work under a new broadband provider. Its pretty much a given that your new broadband provider is blocking the ports need by the My Cloud for remote access. Either that or the router is blocking the ports.
If turning off remote access in the Dashboard > Settings waiting a few minutes then turning it back on doesn’t fix the issue then one will likely need to to the manual remote access setting route and also setup port forwarding within their router for the alternate ports.
There is a generic how to setup manual remote access ports in the following post. Even though it’s for the first gen v4.x firmware My Cloud, the process should be similar for the second gen v2.x single bay My Cloud unit.
