Experiencing yet another issue with this device. Managed to get it all setup fine yesterday so that I could access my music from my work PC via webdav. Today when I come in the folder is apparently empty. Log into dashboard (thankfully remembered to enable remote access to it) to see that I apparently now have 0 cloud devices (I had 6 when I left the house this morning). Tried to send myself another code to setup computer as cloud device and getting “User not authorized. (400057)” message. Went through all my settings and noticed that somehow the NAS has decided to turn off the cloud service by itself and again when trying (as admin) to change it back getting “User not authorized. (400057)”.
Also underneath the switch for turning on and off cloud access I am receiving the laughable “Cannot establish remote access connection. Make sure you are connected to the internet.” despite accessing the dashboard remotely. Tried rebooting, tried using My Cloud desktop (which works but doesn’t fix the cloud access issue for mapping webdav shares), tried the removal and readding of the admin password, still no luck.
Seen from search of the forum other folk have had this issue but can’t find anywhere any solution to the problem.