Can't access user folder on mycloud home

[NoPlex]

@Bluesmoods

I removed the Windows Credential although it was set up correctly, and set it up again. I still get the “not accessible” message as posted here. Any other suggestions? This has been going on for months. I have no access to the user folder,

Unfortunately you are posting irregularly on different threads and expecting someone to follow the specifics of your My Cloud Home dysfunction. I would in general suggest getting tech support in a chat session, describe your setup more fully and escalate from there.

Western Digital Support | Western Digital

There are several posts in this thread you are reading (above) that resulted in successful outcomes and you can study them if you think you are having similar problems.

Can't access user folder on mycloud home

Disable and re-enable local access. Open Windows credential manager and delete old user and redo add user. Turn On Local network access. [image] Enter a local user name and password for the private share. Click Add Access to grant local network access. [image] The login and password is different and unique from the Western Digital account and is only used for local network access. You can also try using a Windows Microsoft Local Account to log into Windows instead of the online account…

Can't access user folder on mycloud home

Unfortunately that is all too common. This error occurs when a Win or mac OS tried to write to the My Cloud Home (MCH) file system and resulted in permission errors on the MCH file system. This requires a ‘Clear Device Settings’ (CDS) on the MCH itself. Please note that there are at least 3 reports from users that in a multi-user environment, a guest user’s data may be missing after this CDS procedure, so please back up important data which one should do regularly anyway before performing th…