Only Public and TimeMachineBackup folder visible with Local Access

[NoPlex]

@tibiszucs

been using my MyCloud Home device for a long time with Local access, but for some time I can see only my Public and my TimeMachineBackup folder, which I never used, they are empty. But I’d like to access my main folder that was accessible under my username.

Nobody really knows what you know and what you have tried, but there are several posts in this thread that resulted in successful outcomes and you can study them if you think you are having similar problems. Scroll down to the 2 solutions.

Disable and re-enable local access. Open Windows credential manager and delete old user and redo add user. Turn On Local network access. [image] Enter a local user name and password for the private share. Click Add Access to grant local network access. [image] The login and password is different and unique from the Western Digital account and is only used for local network access. You can also try using a Windows Microsoft Local Account to log into Windows instead of the online account…

Unfortunately that is all too common. This error occurs when a Win or mac OS tried to write to the My Cloud Home (MCH) file system and resulted in permission errors on the MCH file system. This requires a ‘Clear Device Settings’ (CDS) on the MCH itself. Please note that there are at least 3 reports from users that in a multi-user environment, a guest user’s data may be missing after this CDS procedure, so please back up important data which one should do regularly anyway before performing th…

That thread also suggests to users looking for help by contacting WD support when they can’t find the solution.

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