Just download the latest software (WD Discovery), which I’ve now installed on my laptop. It’s
for my WD My Cloud 2TB drive.
In the sign up process I’m asked for a 9 digit code, which is not at the bottom of this drive.
So far I’ve read in the forums.
But what now?
How do I add it to WD Discovery?
Where do I get the old software, if I can’t add it to the new?
Should I just throw out the old hard drive and purchase a new (God save the planet)?
Please advice, thank you
My Clouds don’t have a 9 Digit Code … only the My Cloud Home does.
I have a WD My Cloud 2TB and have NEVER been prompted for a 9 Digit Code for anything.
More reading here: Where is my 9 digit device code.
@jakobjoergensen Visit the Learning Center to learn more about WD Products and what you have, along with links to the User Manuals.
Cannot Find 9 Digit Code for My Cloud Setup
The 9 digit activation code cannot be found on, is not required and is not needed for the following WD Products:
- My Passport, My Book, WD Elements, EasyStore, Gaming Drive
- My Passport Wireless, Pro, SSD
- My Book Live, My Book Live Duo
- My Cloud, Mirror, Mirror Gen2, EX2, EX2 Ultra, EX4, EX2100/4100, DL2100/4100, PR2100/PR4100
I think i solved the problem because i had the same one
After reset WD MY CLOUD EX2 ULTRA i had cloud access option OFF (down right corner on a picture)