WDMyCloudEX2 in Windows Explorer Issue

[spasm]

My Win7 desktop is now showing our WDMyCloudEX2 only under the Storage section in Explorer, where it used to also show under the Computer section.  My mapped shares still work, tho I don’t want to have to map a drive for every share on the NAS.  Looking in the Device Manager the NAS is under Other Devices, identified as ‘2-Bay Personal Cloud Storage’, with the typical “!” icon, and device status of no drivers.

Any thoughts as to why I no longer see the NAS under the Computer section in Explorer?  I’ve tried rebooting the NAS to no avail, and I still see the NAS correctly from other PCs in the house. I’ve removed the NAS from the Device Manager/Other Devices, but it just comes back after rebooting

Thanks.

[ArMak]

Hello there,

Try to verify if there is any firewall software that could be making the unit not show on windows explorer, you can also try to setup a static IP on the unit to see if this helps. You can also try to reset the unit by pressing the reset button on the back for 3 to 5 seconds.

Here is a link that might help with the reset process:
http://wdc.custhelp.com/app/answers/detail/a_id/10432

Here is a link that might help you setup a static ip:
http://wdc.custhelp.com/app/answers/detail/a_id/11384

[spasm]

Hi ArMak,

Thanks for the suggestions.  I have already tried resetting the NAS, and I’m also running a static IP.  I’ll take another look for configuration or software that might be interfering.