I have a single drive 4tb mycloud device. It was functioning just fine until recently. The last thing I did was transfer ~5gb files to it over wired connection. I believe the transfer stalled without finishing.
After an inability to access I powered down the device then the front led turn solid yellow. It eventually turned blue after 10+ hours but I could no longer access the device in any reasonable amount of time.
I performed a 4 second reset and a 40 second reset but still have trouble accessing it. I tried a different cable (known functioning) but still nothing changed.
When the led finally turns blue, I try to access it through it’s IP address. After entering in the IP it spins for 10 minutes before bringing up the default page saying “Reading configuration information…”
Sits there for 10 minutes.
Then brings up the set up page. I enter a user in and after a bit it finally updates.
I’m able to get to the settings but most of them are greyed out and non-editable. Changing something that is editable, such as “Drive Sleep” to off, changes it but sits at Updating for as long time. 5+ minutes.
I’ve tried rebooting. Sits at “Updating…” and never finishes. Gave it 2 hours.
The device also says “Offline” when signing in through files.mycloud.com
It does not show up through Windows Explorer.
The windows application shows the device found in my network. But after selecting connect, it brings up the sign in menu. I cannot enter a Name, nor select one. Clicking Sign In does nothing.
How can I get this device back to functioning normally?