My cloud doesn't give any response

majere · March 1, 2015, 3:17pm

It has good blue light front, and the back lights is looking usual but the wdmycloud program cannot access device. Also http page is not available. program says can’t connect this device and www.wd2go.com see device as offline. So what should i do ? (by the way i tired with different computers)

Thank you…

alirz1 · March 2, 2015, 2:32am

can you ping the IP address of the drive when this issue is occuring?

majere · March 2, 2015, 3:23pm

lower ping when the cloud is gone New Bitmap Image (4).bmp

alirz1 · March 2, 2015, 3:26pm

Well its not lower ping. It IS simply timing out that same that happens to be when my drive goes into this state.

majere · March 2, 2015, 3:46pm

so what should i do ? i think it is happening because of update, i tried manual and online update but the result same . After 1 min of plug in, it became unreachable

alirz1 · March 2, 2015, 7:35pm

There is nothing you can do. Many others and myself included have similar problems with these drives. WD doesnt seem to know whats causing them and there is no fix.

Strange that your drive becomes unreachable within minutes of plugging in though. Atleast for me it could be anytime, no real pattern.

You can try to RMA the drive but i doubt it will resolve issue. I have 3 drives and two of them have this issue.

ill send you a PM.

larryg0 · March 2, 2015, 8:10pm

sign in to your router and see what IP it is set to. It sounds like it may have a new IP

cat0w · March 2, 2015, 9:32pm

If you are running Windows 7 try the following and check the IP address for your My Cloud. Click on Start>Devices and Printers then right click on My Cloud and check the properties, if you don’t see a different address under the UPnP tab then try troubleshooting.

See image below.

Posted by,
cat0w (USA)

majere · March 9, 2015, 8:12am

I can’t see in that tab. By the way, after screenshot device become unreachible again. I think i will call the guarantee

mphyssas · March 9, 2015, 11:39am

majere wrote:

I can’t see in that tab. By the way, after screenshot device become unreachible again. I think i will call the guarantee
New_Bitmap_Image_4_ (1).jpg1438×862 92.6 KB

Have you tried confirming if the ip is correct and hasn’t changed? To do this go into your router and identify which ip it is under. then type this ip in and see if you get to dashboard. if you have correct ip address try a system only restore.

This restores only the configuratiions and the users. You can then hopefully go to the dashboard. To do a system only restore you will need to unplug the my cloud. stick a pin into the reset hole. Plug back in and hold pin in reset for 40seconds.

majere · March 9, 2015, 3:30pm

I am sure about the ip, but i will try that restore thing

mphyssas · March 9, 2015, 4:54pm

any joy with the restore?