Hello, I hope you can help me.
For at least one week I have not been able to access my WD MyCloud device. It has the blue light on (not blinking), it is plugged in, and it is connected to my router. But I get a message on my computer (MacOS) and on my phone, it says “Device is offline”.
So I tried with a different Ethernet cable from router to MyCloud device, but that didn’t fix it. I tried unplugging, but that didn’t fix it. I tried rebooting, didn’t fix it. I don’t know what to do.
When I wrote to support a few days ago, they sent me an email saying that I had to generate and attach system logs from a My Cloud device, by accessing my dashboard.
They said to “Open a web browser and access your My Cloud Dashboard, Select the “question mark” icon in the upper right hand corner of the dashboard to expose the drop down menu
Click “Support””.
But I do not know how to access my dashboard. Can you either help me with my “offline problem” or with how to access My Dashboard, please?
Also, I went to My Cloud Home and tried connecting my device manually, but it asks me for a 9-digit code which is not anywhere in my device (I saw the example of the 9-digit code but my device does not bring any).
This is so frustrating, I cannot work! I have been struggling for more than a week.
Please, if anyone knows how to solve this, can you tell me?
Thank you so much!
