I got my 3TB yesterday, and had exactly the same problem, i did a quick format and then it let me sign up for an acount no problem.
The first time i tried setting the drive up was thought may tablet…would not let me sign up, after i did a quick format i used the pc to set it up and it worked
It says “Connected to the internet”. This is why it is very confusing. First the dashboard said it was not connected. I get hints from WDCommunity and did couple adjustments (e.g. fix IP). Now it is connected by still I can’t create a Mycloud account. Thanks
try to create a new user on the unit, with a different email address than the one of the user creating the problem and see if that works. I did so many things since I got this unit that I am not sure, but I think I got the same issue when I changed the user name and/or email address…
I have the exact same problem and this is the second unit I am trying - essentially, getting the same error despite no connectivity issues. Reading files on the drive just fine but no cloud access.
I managed to set up the email account just ONCE after many tries by changing the email address I was using to set up, but wdmycloud.com denied access to the files on the drive shortly after. Did a quick restore on the unit and it has never worked since.
While trying to fix this same issue on the first unit, I have enabled uPnP on the router, set static IP and tried port forwarding, none of which worked. Messing with the settings also completely bricked the dashboard (dashboard became inaccessible although accessing the drive contents was fine) and this only got fixed through RMA. Hence, I’m also reluctant to mess with the settings too much now.
OK. I have been going through the exact same issues. After attempting to call the concierge service several times and being on hold forever, I’ve finally gotten through. Here is what we went through.
Over to the right, you will see a list of available ports. One at a time, click on “80” and “443” and test each one. Both of these ports have to be open. Both of mine are closed. According to the man I talked to, we as users cannot open them up. You have to contact yout internet provider to open them up.
Hope this helps. I haven’t done it yet, but I will tomorrow morning and then post the results.
