WDMyCloud (2TB) slow under Windows 10 & some programs can't access files

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I did a search here in the forums but couldn’t locate an existing topic for this issue.  Under Windows 10 I have very poor transfer speeds and my multimedia server (Serviio) can no longer access any of the files on the WDMC.  

I have tried Serviio with both a direct network connection and through a Windows share.  Both fail.

Anyone else having Windows 10 issues with the WDMC?

Paul

2

Exactly the same issue with Serviio, and terrible speeds all round

MyCloud EX4   -    4x 2tb drives raid 5

3

No issues at the moment with Windows 10 Pro and the WD My Cloud. Not using Serviio though. Some CrystalDiskMark numbers from two PC’s on my network. Note: I am not using the original drive in the WD My Cloud enclosure, drive died, using an old 250GB SATA II drive in the My Cloud enclosure at the moment.

Desktop PC with Windows 10 Pro with 1GB LAN connection to WD My Cloud:

OS : Windows 10 Professional [10.0 Build 10240] (x64)

Test : 1024 MiB [Z: 31.6% (70.9/224.8 GiB)] (x5)  [Interval=5 sec]

* MB/s = 1,000,000 bytes/s [SATA/600 = 600,000,000 bytes/s]
* KB = 1000 bytes, KiB = 1024 bytes

Sequential Read (Q= 32,T= 1) :    65.124 MB/s
Sequential Write (Q= 32,T= 1) :    28.861 MB/s
Random Read 4KiB (Q= 32,T= 1) :     0.412 MB/s [   100.6 IOPS]
Random Write 4KiB (Q= 32,T= 1) :     1.590 MB/s [   388.2 IOPS]
Sequential Read (T= 1) :    65.229 MB/s
Sequential Write (T= 1) :    28.943 MB/s
Random Read 4KiB (Q= 1,T= 1) :     0.369 MB/s [    90.1 IOPS]
Random Write 4KiB (Q= 1,T= 1) :     1.325 MB/s [   323.5 IOPS] 

Desktop PC with Windows 10 Pro with internal 500GB SATA II hard drive (not primary drive):

OS : Windows 10 Professional [10.0 Build 10240] (x64)

Test : 1024 MiB [E: 85.9% (400.3/465.8 GiB)] (x5)  [Interval=5 sec]

Sequential Read (Q= 32,T= 1) :    84.122 MB/s
Sequential Write (Q= 32,T= 1) :    86.224 MB/s
Random Read 4KiB (Q= 32,T= 1) :     1.032 MB/s [   252.0 IOPS]
Random Write 4KiB (Q= 32,T= 1) :     1.180 MB/s [   288.1 IOPS]
Sequential Read (T= 1) :    82.219 MB/s
Sequential Write (T= 1) :    85.778 MB/s
Random Read 4KiB (Q= 1,T= 1) :     0.318 MB/s [    77.6 IOPS]
Random Write 4KiB (Q= 1,T= 1) :     1.152 MB/s [   281.3 IOPS]

Laptop PC with Windows 7 Home with 100MB LAN Connection to WD My Cloud:

OS : Windows 7 Home Premium SP1 [6.1 Build 7601] (x64)

Test : 1024 MiB [Z: 31.6% (70.9/224.8 GiB)] (x1)  [Interval=5 sec]

Sequential Read (Q= 32,T= 1) :    10.880 MB/s
Sequential Write (Q= 32,T= 1) :    11.797 MB/s
Random Read 4KiB (Q= 32,T= 1) :     0.349 MB/s [    85.2 IOPS]

Random Write 4KiB (Q= 32,T= 1) :     0.823 MB/s [   200.9 IOPS]
Sequential Read (T= 1) :    11.535 MB/s
Sequential Write (T= 1) :    11.115 MB/s
Random Read 4KiB (Q= 1,T= 1) :     0.324 MB/s [    79.1 IOPS]
Random Write 4KiB (Q= 1,T= 1) :     0.348 MB/s [    85.0 IOPS]

Laptop PC with Windows 7 Home with External WD My Passport 320GB USB 2 Drive:

OS : Windows 7 Home Premium SP1 [6.1 Build 7601] (x64)

Test : 1024 MiB [E: 55.4% (165.2/298.0 GiB)] (x1)  [Interval=5 sec]
Sequential Read (Q= 32,T= 1) :    34.529 MB/s
Sequential Write (Q= 32,T= 1) :    27.998 MB/s
Random Read 4KiB (Q= 32,T= 1) :     0.521 MB/s [   127.2 IOPS]
Random Write 4KiB (Q= 32,T= 1) :     1.219 MB/s [   297.6 IOPS]
Sequential Read (T= 1) :    34.394 MB/s
Sequential Write (T= 1) :    26.637 MB/s
Random Read 4KiB (Q= 1,T= 1) :     0.464 MB/s [   113.3 IOPS]
Random Write 4KiB (Q= 1,T= 1) :     1.211 MB/s [   295.7 IOPS]

On a side note when attempting to run CrystalDiskMark against that same external WD My Passport 320GB USB 2 drive connected to the Desktop Windows 10 Pro PC, the test failed to run and the drive became unstable, would continually disconnect and reconnected every two seconds continuously until drive USB cable was disconnected from desktop PC. Never seen that happen before with this external drive on Windows 10 or Windows 7.

4

Also see the following link that discusses the copying speed issue with respect to the WD My Cloud.

before you pack up your WD and return it, let’s talk about Copying Speeds!

5

Thanks for the information.  I’m still uncertain as to the performance to be expected from the WDMC.

Paul

6

Bennor wrote:

Also see the following link that discusses the copying speed issue with respect to the WD My Cloud.

 

before you pack up your WD and return it, let’s talk about Copying Speeds!

I read that post earlier today.  Lots of good info there!

Paul

7

never mind