WD MyCloud losing network after reboot?

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi,

Just got WD MyCloud 4TB (ver. 2.30.181). After reboot, for some reason, it loses network connection. At the back green and yellow light are on. I have to unplug Ethernet cable and plug it back for it to work. On the web admin I see notification stating that “Network link down”.

I have assigned a static IP address to MyCloud outside DHCP range (192.168.0.10). When I login to device via SSH and run ifconfig -a, I get output below:

root@WDMyCloud# /sbin/ifconfig -a
egiga0    Link encap:Ethernet  HWaddr 00:14:EE:1B:53:F8
          inet addr:192.168.0.10  Bcast:192.168.0.255  Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:9816 errors:0 dropped:0 overruns:0 frame:0
          TX packets:39429 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:532
          RX bytes:2502754 (2.3 MiB)  TX bytes:9599487 (9.1 MiB)
          Interrupt:69

egiga1    Link encap:Ethernet  HWaddr 00:50:43:02:02:01
          BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:532
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)
          Interrupt:73

lo        Link encap:Local Loopback
          inet addr:127.0.0.1  Mask:255.0.0.0
          UP LOOPBACK RUNNING  MTU:65536  Metric:1
          RX packets:86045 errors:0 dropped:0 overruns:0 frame:0
          TX packets:86045 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:14674925 (13.9 MiB)  TX bytes:14674925 (13.9 MiB)

tun0      Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00
          inet addr:10.8.8.69  P-t-P:10.8.0.1  Mask:255.255.255.255
          UP POINTOPOINT RUNNING NOARP MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:100
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

I see that egiga0 interface is the one I have configured through admin panel. Not sure what is egiga1 interface.

Again, I loose connection only when I reboot the device. Then I have to unplug and plug back in Ethernet cable. When device is rebooted and looses connection, both green and yellow lights are lit at the ethernet port.

Could there be a conflict of network interfaces on boot? Did anybody experienced such issue?

Thanks,
Rauf

2

@raufb
You will lose your network connection each time you reboot. What do you have setup for notifications in the Dashboard?

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image822×582 30.4 KB

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image988×597 24.6 KB

Have you read the User Manual for your generation of My Cloud?

https://support.wdc.com/product.aspx?ID=904&lang=en

3

Do I understand this correctly? After reboot you lose the network connection. Then you remove cable and plug it back in, the network then works until the next reboot?

4

Yes

5

What router brand/model is the My Cloud connected to? Could be the router isn’t issuing an IP address upon reboot of the My Cloud.

Also how are you rebooting the My Cloud? Using the My Cloud Dashboard, a WD program/app, via SSH, or just pulling the power plug?

6

Did you check the Dashboard for notifications?

If the Rear LEDs stay on after a reboot then what is happening on your router for that connection.
This image is from the User Manual for 2nd generation My Cloud.

image

7

How long after the reboot does the network stay up? What color are the lights in the back after the reboot and after you pull the cable and reconnect it? What speed is the MC connected? You can use the following command:
ethtool egiga0

From what is posted above solid yellow is 100MBPS or less. solid Green is 1000MBPS.

8

@Bennor

Rebooting using MyCloud Dashboard. I have a static IP configured on WD MyCloud. Connected to Telus Internet router. I also tried to change to DHCP IP on MyCloud, does the same thing.

When I got MyCloud, it was doing Firmware updates and after first update it rebooted… So I was waiting and waiting, thinking that it was still booting up. No blue led at the front. Looked at the back both network led lights are on (yellow and green). Waited another 10 minutes then decided to unplug and plug cable back and only green light was on and I had connection. Logged in to WD MyCloud initiated 2nd firmware update… The same thing. Now I just disabled auto update for the firmware as do not want to have no connection to it. And every time I reboot it - there is no connection to. 0_o

9

@rac8006
@cat0w

After reboot there is no network. Before, I was waiting 10 - 15 minutes to see if it will kick in. After reboot there are both yellow and green lights are on. Once I reconnect the cable, only green light is on and connection to WD is instant. WD MyCloud is connected to 1000MBps router.

That’s what confusing me that both lights are on after reboot 0_o.

10

When the cable is pulled from the connector both leds turn off. If after a reboot the bottom led is yellow and the top led is flashing green. This would indicate that the MC connected at 100MPBS or less. Remember the bottom led indicates the connection. When the led is lit there is a connection between the router and the MC. The color indicates the speed of the link. The top light indicates the network traffic is being received. You say that the led is yellow after a reboot. But turns green when you pull the cable and plug it back in.
After a reboot have you tried to ssh into the MC before you pull the plug? Have you checked the router to see if the MC is connected before you pull the cable? If you could SSH into the MC right after reboot. It would be interesting what the ifconfig -a output looks like.

11

@rac8006

Thanks for clarification. The problem is when after reboot yellow and green lights are still. My router doesn’t see WD. I can’t access it via SSH or Admin panel.

Do you know where I can find boot log when device is rebooted?

12

Dmesg displays the information output during boot. also look at /var/log/user.log and other log files.

13

I just completed my weekly reboot or shutdown and reboot of my My Cloud. Below is a image of the message (info) I have in my Dashboard. Click on, tap or activate images to enlarge them.

WDMyCloudReboot3152018
WDMyCloudReboot3152018983×243 38.6 KB

Next is an image of what all is showing in my network on my router.

image
image983×814 133 KB

Next is an image of my network on my computer and the My Cloud shows here too. Where does yours disappear after a reboot?

image
image1496×935 80.7 KB

14

If this is a new My Cloud that you just bought why didn’t you wait until the blue light on the front was on? The following comes from the User Manual.

“It’s easy to set up the My Cloud device — just unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue. Then set up your device from your web browser at: http://mycloud.com/setup.”

What was the color of the front LED?

15

@cat0w,

Setup is done as per manual. I have already backed up computer on it. After reboot, there is no WD access. It doesn’t show up in the network map nor I have access to it via browser or ssh.

After work today I’ll try to reboot it and look in the log file where @rac8006 suggested. Hopefully they will have some explanation.

16

I tried a test with my Gen2. I connected it to a 100MB switch. The led turned yellow. But I could not SSH into the MC. I put it back on the 1GB port and SSH’d into the MC. I ran a dmesg -T command. I got the following output.
[Thu Mar 15 11:37:47 2018] egiga0: link up, full duplex, speed 1 Gbps
[Thu Mar 15 11:41:11 2018] egiga0: link down
[Thu Mar 15 11:41:36 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:41:37 2018] egiga0: link down
[Thu Mar 15 11:41:38 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:41:39 2018] egiga0: link down
[Thu Mar 15 11:41:41 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:41:42 2018] egiga0: link down
[Thu Mar 15 11:41:43 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:41:44 2018] egiga0: link down
[Thu Mar 15 11:41:46 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:41:47 2018] egiga0: link down
[Thu Mar 15 11:41:48 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:41:49 2018] egiga0: link down
[Thu Mar 15 11:41:51 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:41:52 2018] egiga0: link down
[Thu Mar 15 11:41:53 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:41:54 2018] egiga0: link down
[Thu Mar 15 11:41:56 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:41:57 2018] egiga0: link down
[Thu Mar 15 11:41:58 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:41:59 2018] egiga0: link down
[Thu Mar 15 11:42:01 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:02 2018] egiga0: link down
[Thu Mar 15 11:42:03 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:04 2018] egiga0: link down
[Thu Mar 15 11:42:06 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:07 2018] egiga0: link down
[Thu Mar 15 11:42:09 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:09 2018] egiga0: link down
[Thu Mar 15 11:42:11 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:12 2018] egiga0: link down
[Thu Mar 15 11:42:14 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:15 2018] egiga0: link down
[Thu Mar 15 11:42:16 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:17 2018] egiga0: link down
[Thu Mar 15 11:42:19 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:20 2018] egiga0: link down
[Thu Mar 15 11:42:21 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:22 2018] egiga0: link down
[Thu Mar 15 11:42:24 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:25 2018] egiga0: link down
[Thu Mar 15 11:42:26 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:27 2018] egiga0: link down
[Thu Mar 15 11:42:29 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:30 2018] egiga0: link down
[Thu Mar 15 11:42:31 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:32 2018] egiga0: link down
[Thu Mar 15 11:42:34 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:35 2018] egiga0: link down
[Thu Mar 15 11:42:37 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:37 2018] egiga0: link down
[Thu Mar 15 11:42:39 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:40 2018] egiga0: link down
[Thu Mar 15 11:42:42 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:42 2018] egiga0: link down
[Thu Mar 15 11:42:44 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:45 2018] egiga0: link down
[Thu Mar 15 11:42:47 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:47 2018] egiga0: link down
[Thu Mar 15 11:42:49 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:50 2018] egiga0: link down
[Thu Mar 15 11:42:52 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:52 2018] egiga0: link down
[Thu Mar 15 11:42:54 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:55 2018] egiga0: link down
[Thu Mar 15 11:42:57 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:42:57 2018] egiga0: link down
[Thu Mar 15 11:42:59 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:43:00 2018] egiga0: link down
[Thu Mar 15 11:43:02 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:43:03 2018] egiga0: link down
[Thu Mar 15 11:43:04 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 11:43:05 2018] egiga0: link down
[Thu Mar 15 11:43:14 2018] egiga0: link up, full duplex, speed 1 Gbps

It would seem that when it was connected to the 100MB switch. It kept connecting and disconnecting. Notice the times for the 100 MBPS entries.
I also did the following:
grep alert /var/log/mycloud.log
2018-03-15T04:34:07.022991-04:00 di=2rle1YnbZ8 warning auto_fw: { “msgid”:“alert”, “level”:“warning”, “code”:1011 }
2018-03-15T11:30:28.301640-04:00 di=2rle1YnbZ8 warning system_daemon: { “msgid”:“alert”, “level”:“warning”, “code”:1002 }
2018-03-15T11:33:58.911356-04:00 di=2rle1YnbZ8 warning system_daemon: { “msgid”:“alert”, “level”:“warning”, “code”:1002 }
2018-03-15T11:41:13.471372-04:00 di=2rle1YnbZ8 warning system_daemon: { “msgid”:“alert”, “level”:“warning”, “code”:1002 }
2018-03-15T11:41:58.252477-04:00 di=2rle1YnbZ8 notice system_daemon: { “msgid”:“alert”, “level”:“info”, “code”:2041 }
2018-03-15T11:42:00.711959-04:00 di=2rle1YnbZ8 warning system_daemon: { “msgid”:“alert”, “level”:“warning”, “code”:1002 }
2018-03-15T11:42:20.323271-04:00 di=2rle1YnbZ8 notice system_daemon: { “msgid”:“alert”, “level”:“info”, “code”:2041 }
2018-03-15T11:42:24.831923-04:00 di=2rle1YnbZ8 warning system_daemon: { “msgid”:“alert”, “level”:“warning”, “code”:1002 }
2018-03-15T11:42:53.391495-04:00 di=2rle1YnbZ8 warning system_daemon: { “msgid”:“alert”, “level”:“warning”, “code”:1002 }
2018-03-15T11:43:11.581590-04:00 di=2rle1YnbZ8 warning system_daemon: { “msgid”:“alert”, “level”:“warning”, “code”:1002 }
The 1011 code is new firmware available
The 2041 code is ethernet connected a slow speed
The 1002 code is link down.

17

@rac8006

Hmm… So it also didn’t work when you plugged to 100MB switch? In my case, it looks like it tries to connect to 100MB and then when I manually reconnect cable, it reconnects to 1000MB.

Thanks for posting the commands. I just rebooted my WD again and did the same commands like you did. As usual, no access to WD after reboot (yellow light), reconnected Ethernet cable - back to business (green light). Here is my log for dmesg -T (you can see at the end where I re-plugged the cable:

[Thu Mar 15 19:38:21 2018] Booting Linux on physical CPU 0x0
[Thu Mar 15 19:38:21 2018] Initializing cgroup subsys cpuset
[Thu Mar 15 19:38:21 2018] Initializing cgroup subsys cpu
[Thu Mar 15 19:38:21 2018] Initializing cgroup subsys cpuacct
[Thu Mar 15 19:38:21 2018] Linux version 3.10.39 (kman@kmachine) (gcc version 4.6.4 (Linaro GCC branch-4.6.4. Marvell GCC Dev 201310-2126.3d181f66 64K MAXPAGESIZE ALIGN) ) #1 SMP Fri Aug 5 11:16:40 CST 2016 2014T20p4 Build-git3f24b4d
[Thu Mar 15 19:38:21 2018] CPU: ARMv7 Processor [414fc091] revision 1 (ARMv7), cr=10c53c7d
[Thu Mar 15 19:38:21 2018] CPU: PIPT / VIPT nonaliasing data cache, VIPT nonaliasing instruction cache
[Thu Mar 15 19:38:21 2018] Machine: Marvell Armada 375 (Device Tree), model: Marvell Armada 375 Development Board
[Thu Mar 15 19:38:21 2018] Memory policy: ECC disabled, Data cache writealloc
[Thu Mar 15 19:38:21 2018] On node 0 totalpages: 16384
[Thu Mar 15 19:38:21 2018] free_area_init_node: node 0, pgdat c07b2680, node_mem_map c0820000
[Thu Mar 15 19:38:21 2018] Normal zone: 20 pages used for memmap
[Thu Mar 15 19:38:21 2018] Normal zone: 0 pages reserved
[Thu Mar 15 19:38:21 2018] Normal zone: 16384 pages, LIFO batch:3
[Thu Mar 15 19:38:21 2018] PERCPU: Embedded 1 pages/cpu @c08d8000 s8064 r8192 d16512 u32768
[Thu Mar 15 19:38:21 2018] pcpu-alloc: s8064 r8192 d16512 u32768 alloc=1*32768
[Thu Mar 15 19:38:21 2018] pcpu-alloc: [0] 0 [0] 1
[Thu Mar 15 19:38:21 2018] Built 1 zonelists in Zone order, mobility grouping on. Total pages: 16364
[Thu Mar 15 19:38:21 2018] Kernel command line: root=/dev/ram console=ttyS0,115200
[Thu Mar 15 19:38:21 2018] PID hash table entries: 2048 (order: -2, 8192 bytes)
[Thu Mar 15 19:38:21 2018] Dentry cache hash table entries: 65536 (order: 3, 262144 bytes)
[Thu Mar 15 19:38:21 2018] Inode-cache hash table entries: 32768 (order: 2, 131072 bytes)
[Thu Mar 15 19:38:21 2018] allocated 131072 bytes of page_cgroup
[Thu Mar 15 19:38:21 2018] please try ‘cgroup_disable=memory’ option if you don’t want memory cgroups
[Thu Mar 15 19:38:21 2018] Memory: 512MB = 512MB total
[Thu Mar 15 19:38:21 2018] Memory: 511744k/511744k available, 12544k reserved, 0K highmem
[Thu Mar 15 19:38:21 2018] Virtual kernel memory layout:
vector : 0xffff0000 - 0xffff8000 ( 32 kB)
fixmap : 0xffc00000 - 0xfff00000 (3072 kB)
vmalloc : 0xe0800000 - 0xfff00000 ( 503 MB)
lowmem : 0xc0000000 - 0xe0000000 ( 512 MB)
pkmap : 0xbfe00000 - 0xc0000000 ( 2 MB)
modules : 0xbf000000 - 0xbfe00000 ( 14 MB)
.text : 0xc0008000 - 0xc0719cd0 (7240 kB)
.init : 0xc0720000 - 0xc0761f80 ( 264 kB)
.data : 0xc0762000 - 0xc07b3c00 ( 327 kB)
.bss : 0xc07b3c00 - 0xc081d9fc ( 424 kB)
[Thu Mar 15 19:38:21 2018] Hierarchical RCU implementation.
[Thu Mar 15 19:38:21 2018] NR_IRQS:16 nr_irqs:16 16
[Thu Mar 15 19:38:21 2018]
LSP version: linux-3.10.39-2014_T2.0p4

[Thu Mar 15 19:38:21 2018] sched_clock: 32 bits at 25MHz, resolution 40ns, wraps every 171798ms
[Thu Mar 15 19:38:21 2018] L310 cache controller enabled
[Thu Mar 15 19:38:21 2018] l2x0: 8 ways, CACHE_ID 0x410054c9, AUX_CTRL 0x12040000, Cache size: 262144 B
[Thu Mar 15 19:38:21 2018] Console: colour dummy device 80x30
[Thu Mar 15 19:38:21 2018] Calibrating delay loop… 1594.16 BogoMIPS (lpj=7970816)
[Thu Mar 15 19:38:21 2018] pid_max: default: 32768 minimum: 301
[Thu Mar 15 19:38:21 2018] Mount-cache hash table entries: 4096
[Thu Mar 15 19:38:21 2018] Initializing cgroup subsys memory
[Thu Mar 15 19:38:21 2018] Initializing cgroup subsys devices
[Thu Mar 15 19:38:21 2018] CPU: Testing write buffer coherency: ok
[Thu Mar 15 19:38:21 2018] CPU0: thread -1, cpu 0, socket 0, mpidr 80000000
[Thu Mar 15 19:38:21 2018] Setting up static identity map for 0xc055e940 - 0xc055e998
[Thu Mar 15 19:38:21 2018] Initializing CPU Reset module
[Thu Mar 15 19:38:21 2018] CPU1: Booted secondary processor
[Thu Mar 15 19:38:21 2018] CPU1: thread -1, cpu 1, socket 0, mpidr 80000001
[Thu Mar 15 19:38:21 2018] Brought up 2 CPUs
[Thu Mar 15 19:38:21 2018] SMP: Total of 2 processors activated (3188.32 BogoMIPS).
[Thu Mar 15 19:38:21 2018] CPU: All CPU(s) started in SVC mode.
[Thu Mar 15 19:38:21 2018] devtmpfs: initialized
[Thu Mar 15 19:38:21 2018] pinctrl core: initialized pinctrl subsystem
[Thu Mar 15 19:38:21 2018] NET: Registered protocol family 16
[Thu Mar 15 19:38:21 2018] DMA: preallocated 256 KiB pool for atomic coherent allocations
[Thu Mar 15 19:38:21 2018] irq: Cannot allocate irq_descs @ IRQ193, assuming pre-allocated
[Thu Mar 15 19:38:21 2018] irq: Cannot allocate irq_descs @ IRQ225, assuming pre-allocated
[Thu Mar 15 19:38:21 2018] irq: Cannot allocate irq_descs @ IRQ257, assuming pre-allocated
[Thu Mar 15 19:38:21 2018] hw-breakpoint: found 5 (+1 reserved) breakpoint and 1 watchpoint registers.
[Thu Mar 15 19:38:21 2018] hw-breakpoint: maximum watchpoint size is 4 bytes.
[Thu Mar 15 19:38:21 2018] bio: create slab at 0
[Thu Mar 15 19:38:21 2018] mvebu-pcie pcie-controller.2: PCI host bridge to bus 0000:00
[Thu Mar 15 19:38:21 2018] pci_bus 0000:00: root bus resource [io 0x1000-0xfffff]
[Thu Mar 15 19:38:21 2018] pci_bus 0000:00: root bus resource [mem 0xe0000000-0xe8000000]
[Thu Mar 15 19:38:21 2018] pci_bus 0000:00: root bus resource [bus 00-ff]
[Thu Mar 15 19:38:21 2018] PCI: bus0: Fast back to back transfers enabled
[Thu Mar 15 19:38:21 2018] vgaarb: loaded
[Thu Mar 15 19:38:21 2018] SCSI subsystem initialized
[Thu Mar 15 19:38:21 2018] libata version 3.00 loaded.
[Thu Mar 15 19:38:21 2018] usbcore: registered new interface driver usbfs
[Thu Mar 15 19:38:21 2018] usbcore: registered new interface driver hub
[Thu Mar 15 19:38:21 2018] usbcore: registered new device driver usb
[Thu Mar 15 19:38:21 2018] pps_core: LinuxPPS API ver. 1 registered
[Thu Mar 15 19:38:21 2018] pps_core: Software ver. 5.3.6 - Copyright 2005-2007 Rodolfo Giometti giometti@linux.it
[Thu Mar 15 19:38:21 2018] PTP clock support registered
[Thu Mar 15 19:38:21 2018] Switching to clocksource armada_370_xp_clocksource
[Thu Mar 15 19:38:21 2018] NET: Registered protocol family 2
[Thu Mar 15 19:38:21 2018] TCP established hash table entries: 4096 (order: 0, 32768 bytes)
[Thu Mar 15 19:38:21 2018] TCP bind hash table entries: 4096 (order: 0, 32768 bytes)
[Thu Mar 15 19:38:21 2018] TCP: Hash tables configured (established 4096 bind 4096)
[Thu Mar 15 19:38:21 2018] TCP: reno registered
[Thu Mar 15 19:38:21 2018] UDP hash table entries: 1024 (order: 0, 32768 bytes)
[Thu Mar 15 19:38:21 2018] UDP-Lite hash table entries: 1024 (order: 0, 32768 bytes)
[Thu Mar 15 19:38:21 2018] NET: Registered protocol family 1
[Thu Mar 15 19:38:21 2018] RPC: Registered named UNIX socket transport module.
[Thu Mar 15 19:38:21 2018] RPC: Registered udp transport module.
[Thu Mar 15 19:38:21 2018] RPC: Registered tcp transport module.
[Thu Mar 15 19:38:21 2018] RPC: Registered tcp NFSv4.1 backchannel transport module.
[Thu Mar 15 19:38:21 2018] PCI: CLS 0 bytes, default 64
[Thu Mar 15 19:38:21 2018] Trying to unpack rootfs image as initramfs…
[Thu Mar 15 19:38:21 2018] rootfs image is not initramfs (no cpio magic); looks like an initrd
[Thu Mar 15 19:38:21 2018] Freeing initrd memory: 2528K (c0f08000 - c1180000)
[Thu Mar 15 19:38:21 2018] VFS: Disk quotas dquot_6.5.2
[Thu Mar 15 19:38:21 2018] Dquot-cache hash table entries: 8192 (order 0, 32768 bytes)
[Thu Mar 15 19:38:21 2018] squashfs: version 4.0 (2009/01/31) Phillip Lougher
[Thu Mar 15 19:38:21 2018] Installing knfsd (copyright (C) 1996 okir@monad.swb.de).
[Thu Mar 15 19:38:21 2018] jffs2: version 2.2. (NAND) \xffffffc2\xffffffa9 2001-2006 Red Hat, Inc.
[Thu Mar 15 19:38:21 2018] fuse init (API version 7.22)
[Thu Mar 15 19:38:21 2018] SGI XFS with security attributes, large block/inode numbers, no debug enabled
[Thu Mar 15 19:38:21 2018] msgmni has been set to 1004
[Thu Mar 15 19:38:21 2018] Block layer SCSI generic (bsg) driver version 0.4 loaded (major 250)
[Thu Mar 15 19:38:21 2018] io scheduler noop registered
[Thu Mar 15 19:38:21 2018] io scheduler deadline registered
[Thu Mar 15 19:38:21 2018] io scheduler cfq registered (default)
[Thu Mar 15 19:38:21 2018] armada-375-pinctrl f1018000.pinctrl: registered pinctrl driver
[Thu Mar 15 19:38:21 2018] mv_xor f1060800.xor: Marvell shared XOR driver
[Thu Mar 15 19:38:21 2018] mv_xor f1060800.xor: Marvell XOR: ( xor cpy intr )
[Thu Mar 15 19:38:21 2018] mv_xor f1060900.xor: Marvell shared XOR driver
[Thu Mar 15 19:38:21 2018] mv_xor f1060900.xor: Marvell XOR: ( xor cpy intr )
[Thu Mar 15 19:38:21 2018] Serial: 8250/16550 driver, 4 ports, IRQ sharing disabled
[Thu Mar 15 19:38:21 2018] f1012000.serial: ttyS0 at MMIO 0xf1012000 (irq = 44) is a 16550A
[Thu Mar 15 19:38:21 2018] console [ttyS0] enabled
[Thu Mar 15 19:38:21 2018] brd: module loaded
[Thu Mar 15 19:38:21 2018] loop: module loaded
[Thu Mar 15 19:38:21 2018] sata_mv f10a0000.sata: version 1.28
[Thu Mar 15 19:38:21 2018] sata_mv f10a0000.sata: slots 32 ports 2
[Thu Mar 15 19:38:21 2018] scsi0 : sata_mv
[Thu Mar 15 19:38:21 2018] scsi1 : sata_mv
[Thu Mar 15 19:38:21 2018] ata1: SATA max UDMA/133 irq 58
[Thu Mar 15 19:38:21 2018] ata2: SATA max UDMA/133 irq 58
[Thu Mar 15 19:38:21 2018] m25p80 spi0.0: found mx25l8005, expected n25q128a13
[Thu Mar 15 19:38:21 2018] m25p80 spi0.0: mx25l8005 (1024 Kbytes)
[Thu Mar 15 19:38:21 2018] o PPv2.1 Giga driver
[Thu Mar 15 19:38:21 2018] o 4 Giga ports supported
[Thu Mar 15 19:38:21 2018] o BM supported for CPU: 8 BM pools
[Thu Mar 15 19:38:21 2018] o HWF supported
[Thu Mar 15 19:38:21 2018] o RX Queue support: 8 Queues * 128 Descriptors
[Thu Mar 15 19:38:21 2018] o TX Queue support: 1 Queues * 532 Descriptors
[Thu Mar 15 19:38:21 2018] o GSO supported
[Thu Mar 15 19:38:21 2018] o Receive checksum offload supported
[Thu Mar 15 19:38:21 2018] o Transmit checksum offload supported
[Thu Mar 15 19:38:21 2018] o Driver ERROR statistics enabled
[Thu Mar 15 19:38:21 2018] o Driver INFO statistics enabled

[Thu Mar 15 19:38:21 2018] o Loading network interface(s) for port #0: cpu_mask=0x3, mtu=1500
[Thu Mar 15 19:38:21 2018] o Port 0 is connected to Linux netdevice
[Thu Mar 15 19:38:21 2018] o giga p=0: phy=0, mtu=1500, mac=00:50:43:02:02:00, speed=AutoNeg (platform)
[Thu Mar 15 19:38:22 2018] txq_size 532 is not aligned 16, rounded to 528
[Thu Mar 15 19:38:22 2018] o egiga0, ifindex = 2, GbE port = 0

[Thu Mar 15 19:38:22 2018] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl F300)
[Thu Mar 15 19:38:22 2018] ata1.00: ATA-10: WDC WD40EFRX-68N32N0, 82.00A82, max UDMA/133
[Thu Mar 15 19:38:22 2018] ata1.00: 7814037168 sectors, multi 16: LBA48 NCQ (depth 31/32)
[Thu Mar 15 19:38:22 2018] ata1.00: configured for UDMA/133
[Thu Mar 15 19:38:22 2018] scsi 0:0:0:0: Direct-Access ATA WDC WD40EFRX-68N 82.0 PQ: 0 ANSI: 5
[Thu Mar 15 19:38:22 2018] sd 0:0:0:0: [sda] 7814037168 512-byte logical blocks: (4.00 TB/3.63 TiB)
[Thu Mar 15 19:38:22 2018] sd 0:0:0:0: [sda] 4096-byte physical blocks
[Thu Mar 15 19:38:22 2018] sd 0:0:0:0: [sda] Write Protect is off
[Thu Mar 15 19:38:22 2018] sd 0:0:0:0: [sda] Mode Sense: 00 3a 00 00
[Thu Mar 15 19:38:22 2018] sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn’t support DPO or FUA
[Thu Mar 15 19:38:22 2018] sd 0:0:0:0: Attached scsi generic sg0 type 0
[Thu Mar 15 19:38:22 2018] sda: sda1 sda2 sda3 sda4 sda5 sda6 sda7
[Thu Mar 15 19:38:22 2018] sd 0:0:0:0: [sda] Attached SCSI disk
[Thu Mar 15 19:38:22 2018] ata2: SATA link down (SStatus 0 SControl F300)
[Thu Mar 15 19:38:23 2018] o Loading network interface(s) for port #1: cpu_mask=0x3, mtu=1500
[Thu Mar 15 19:38:23 2018] o Port 1 is connected to Linux netdevice
[Thu Mar 15 19:38:23 2018] o giga p=1: phy=3, mtu=1500, mac=00:50:43:02:02:01, speed=AutoNeg (platform)
[Thu Mar 15 19:38:23 2018] txq_size 532 is not aligned 16, rounded to 528
[Thu Mar 15 19:38:23 2018] o egiga1, ifindex = 3, GbE port = 1

[Thu Mar 15 19:38:23 2018] libphy: orion_mdio_bus: probed
[Thu Mar 15 19:38:23 2018] mdio_bus f10c0054.mdio-mi: cannot get PHY at address 3
[Thu Mar 15 19:38:23 2018] ehci_hcd: USB 2.0 ‘Enhanced’ Host Controller (EHCI) Driver
[Thu Mar 15 19:38:23 2018] ehci-pci: EHCI PCI platform driver
[Thu Mar 15 19:38:23 2018] ehci-orion: EHCI orion driver
[Thu Mar 15 19:38:23 2018] orion-ehci f1054000.usb: EHCI Host Controller
[Thu Mar 15 19:38:23 2018] orion-ehci f1054000.usb: new USB bus registered, assigned bus number 1
[Thu Mar 15 19:38:23 2018] orion-ehci f1054000.usb: irq 50, io mem 0xf1054000
[Thu Mar 15 19:38:23 2018] orion-ehci f1054000.usb: USB 2.0 started, EHCI 1.00
[Thu Mar 15 19:38:23 2018] hub 1-0:1.0: USB hub found
[Thu Mar 15 19:38:23 2018] hub 1-0:1.0: 1 port detected
[Thu Mar 15 19:38:23 2018] xhci-hcd f1058000.usb3: xHCI Host Controller
[Thu Mar 15 19:38:23 2018] xhci-hcd f1058000.usb3: new USB bus registered, assigned bus number 2
[Thu Mar 15 19:38:23 2018] xhci-hcd f1058000.usb3: irq 48, io mem 0xf1058000
[Thu Mar 15 19:38:23 2018] xHCI xhci_add_endpoint called for root hub
[Thu Mar 15 19:38:23 2018] xHCI xhci_check_bandwidth called for root hub
[Thu Mar 15 19:38:23 2018] hub 2-0:1.0: USB hub found
[Thu Mar 15 19:38:23 2018] hub 2-0:1.0: 1 port detected
[Thu Mar 15 19:38:23 2018] xhci-hcd f1058000.usb3: xHCI Host Controller
[Thu Mar 15 19:38:23 2018] xhci-hcd f1058000.usb3: new USB bus registered, assigned bus number 3
[Thu Mar 15 19:38:23 2018] xHCI xhci_add_endpoint called for root hub
[Thu Mar 15 19:38:23 2018] xHCI xhci_check_bandwidth called for root hub
[Thu Mar 15 19:38:23 2018] hub 3-0:1.0: USB hub found
[Thu Mar 15 19:38:23 2018] hub 3-0:1.0: 1 port detected
[Thu Mar 15 19:38:23 2018] usbcore: registered new interface driver usb-storage
[Thu Mar 15 19:38:23 2018] rtc-mv f1010300.rtc: rtc core: registered f1010300.rtc as rtc0
[Thu Mar 15 19:38:23 2018] i2c /dev entries driver
[Thu Mar 15 19:38:23 2018] mpcore_wdt: MPcore Watchdog Timer: 0.1. mpcore_noboot=0 mpcore_margin=60 sec (nowayout= 0)
[Thu Mar 15 19:38:23 2018] softdog: Software Watchdog Timer: 0.08 initialized. soft_noboot=0 soft_margin=60 sec soft_panic=0 (nowayout=0)
[Thu Mar 15 19:38:23 2018] md: linear personality registered for level -1
[Thu Mar 15 19:38:23 2018] md: raid0 personality registered for level 0
[Thu Mar 15 19:38:23 2018] md: raid1 personality registered for level 1
[Thu Mar 15 19:38:23 2018] device-mapper: ioctl: 4.24.0-ioctl (2013-01-15) initialised: dm-devel@redhat.com
[Thu Mar 15 19:38:23 2018] sdhci: Secure Digital Host Controller Interface driver
[Thu Mar 15 19:38:23 2018] sdhci: Copyright(c) Pierre Ossman
[Thu Mar 15 19:38:23 2018] sdhci-pltfm: SDHCI platform and OF driver helper
[Thu Mar 15 19:38:23 2018] armada-cesa-ocf f109d000.crypto: mv_get_cesa_resources: Total CESA HW channels supported 2
[Thu Mar 15 19:38:23 2018] armada-cesa-ocf f109d000.crypto: mv_get_cesa_resources: CESA feature: int_coalescing(1)
[Thu Mar 15 19:38:23 2018] armada-cesa-ocf f109d000.crypto: mv_get_cesa_resources threshold 0x2, threshold_time 0xff
[Thu Mar 15 19:38:23 2018] mvCesaInit: channels=2, session=640, queue=64
[Thu Mar 15 19:38:23 2018] armada-cesa-ocf f109d000.crypto: cesa_ocf_probe: CESA driver operate in ocf(0) mode
[Thu Mar 15 19:38:23 2018] cesadev_init(c073c934)
[Thu Mar 15 19:38:23 2018] TCP: cubic registered
[Thu Mar 15 19:38:23 2018] NET: Registered protocol family 17
[Thu Mar 15 19:38:23 2018] Bridge firewalling registered
[Thu Mar 15 19:38:23 2018] 8021q: 802.1Q VLAN Support v1.8
[Thu Mar 15 19:38:23 2018] VFP support v0.3: implementor 41 architecture 3 part 30 variant 9 rev 4
[Thu Mar 15 19:38:23 2018] registered taskstats version 1
[Thu Mar 15 19:38:23 2018] rtc-mv f1010300.rtc: setting system clock to 2018-03-16 02:38:23 UTC (1521167903)
[Thu Mar 15 19:38:23 2018] md: Waiting for all devices to be available before autodetect
[Thu Mar 15 19:38:23 2018] md: If you don’t use raid, use raid=noautodetect
[Thu Mar 15 19:38:23 2018] md: Autodetecting RAID arrays.
[Thu Mar 15 19:38:23 2018] md: Scanned 0 and added 0 devices.
[Thu Mar 15 19:38:23 2018] md: autorun …
[Thu Mar 15 19:38:23 2018] md: … autorun DONE.
[Thu Mar 15 19:38:23 2018] RAMDISK: gzip image found at block 0
[Thu Mar 15 19:38:23 2018] VFS: Mounted root (ext2 filesystem) readonly on device 1:0.
[Thu Mar 15 19:38:23 2018] devtmpfs: mounted
[Thu Mar 15 19:38:23 2018] Freeing unused kernel memory: 256K (c0720000 - c0760000)
[Thu Mar 15 19:38:26 2018] EXT3-fs (sda3): error: couldn’t mount because of unsupported optional features (240)
[Thu Mar 15 19:38:26 2018] EXT2-fs (sda3): error: couldn’t mount because of unsupported optional features (244)
[Thu Mar 15 19:38:26 2018] EXT4-fs (sda3): recovery complete
[Thu Mar 15 19:38:26 2018] EXT4-fs (sda3): mounted filesystem with ordered data mode. Opts: (null)
[Thu Mar 15 19:38:26 2018] EXT4-fs (sda7): mounted filesystem with ordered data mode. Opts: (null)
[Thu Mar 15 19:38:34 2018] jnl: driver (lke_9.2.0 lke_9.2.0_r256412_b8, LBD=ON) loaded at bf000000
[Thu Mar 15 19:38:34 2018] ufsd: module license ‘Commercial product’ taints kernel.
[Thu Mar 15 19:38:34 2018] Disabling lock debugging due to kernel taint
[Thu Mar 15 19:38:34 2018] ufsd:: trace mask set to 0000000f
[Thu Mar 15 19:38:34 2018] ufsd: driver (lke_9.2.0 lke_9.2.0_r256412_b8, build_host(“swtest6”), acl, ioctl, bdi, sd2(0), fua, bz, tr, rsrc) loaded at bf020000
NTFS support included
Hfs+/HfsJ support included
optimized: speed
Build_for__WD_Glacier_k3.10.39_2015-08-11_lke_9.2.0_r256412_b8

[Thu Mar 15 19:38:34 2018] tun: Universal TUN/TAP device driver, 1.6
[Thu Mar 15 19:38:34 2018] tun: (C) 1999-2004 Max Krasnyansky maxk@qualcomm.com
[Thu Mar 15 19:38:38 2018] EXT4-fs (sda6): mounted filesystem with ordered data mode. Opts: (null)
[Thu Mar 15 19:38:38 2018] egiga0: mac address changed
[Thu Mar 15 19:38:38 2018] SWF long pool #0: pkt_size=1536, buf_size=1600, total_size=1792 - 1024 of 1024 buffers added
[Thu Mar 15 19:38:38 2018] SWF short pool #3: pkt_size= 256, buf_size= 320, total_size= 512 - 2048 of 2048 buffers added
[Thu Mar 15 19:38:38 2018] HWF long pool #4: pkt_size=1536, buf_size=1568, total_size=1568 - 1024 of 1024 buffers added
[Thu Mar 15 19:38:39 2018] HWF short pool #7: pkt_size= 480, buf_size= 512, total_size= 512 - 2048 of 2048 buffers added
[Thu Mar 15 19:38:39 2018] egiga0: started
[Thu Mar 15 19:38:39 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 19:38:39 2018] egiga0: link up, full duplex, speed 100 Mbps
[Thu Mar 15 19:38:47 2018] md: bind
[Thu Mar 15 19:38:47 2018] md/raid1:md0: active with 1 out of 2 mirrors
[Thu Mar 15 19:38:47 2018] md0: bitmap file is out of date (0 < 1) – forcing full recovery
[Thu Mar 15 19:38:47 2018] created bitmap (16 pages) for device md0
[Thu Mar 15 19:38:47 2018] md0: bitmap file is out of date, doing full recovery
[Thu Mar 15 19:38:48 2018] md0: bitmap initialized from disk: read 2 pages, set 262136 of 262136 bits
[Thu Mar 15 19:38:48 2018] md0: detected capacity change from 0 to 2147418112
[Thu Mar 15 19:38:48 2018] md0: unknown partition table
[Thu Mar 15 19:38:48 2018] Adding 2097056k swap on /dev/md0. Priority:-1 extents:1 across:2097056k
[Thu Mar 15 19:38:48 2018] EXT4-fs (sda4): mounted filesystem with ordered data mode. Opts: (null)
[Thu Mar 15 19:38:48 2018] EXT4-fs (sda2): barriers disabled
[Thu Mar 15 19:38:49 2018] EXT4-fs (sda2): mounted filesystem with ordered data mode. Opts: barrier=0,usrquota,grpquota
[Thu Mar 15 19:38:49 2018] restart sysinfod…
[Thu Mar 15 19:40:32 2018] egiga0: link down
[Thu Mar 15 19:40:40 2018] egiga0: link up, full duplex, speed 1 Gbps

I also did grep alert /var/log/mycloud.log. Here is an output:
root@WDMyCloud root # grep alert /var/log/mycloud.log
2018-03-15T19:37:40.787515-07:00 di=RRHl8EEPAX notice do_reboot: { “msgid”:“alert”, “level”:“info”, “code”:2033 }
2018-03-15T19:40:34.796898-07:00 di=RRHl8EEPAX warning system_daemon: { “msgid”:“alert”, “level”:“warning”, “code”:1002 }

Any ideas what is happening? I’m completely confused 0_o…

18

I thought that it was connecting at 100MB. Have you tried different ports on the router? A different cable? Maybe swap cables with the PC and MC. For what ever reason the handshake between the MC and the router is failing the first time. I checked my dmesg output to yours and they both have the same output except for the 100MB connection.

Also post the output for ethtool egiga0

19

@rac8006

Here is the output for ethtool egiga0:

root@WDMyCloud root # ethtool egiga0
Settings for egiga0:
        Supported ports: [ TP MII ]
        Supported link modes:   10baseT/Half 10baseT/Full
                                100baseT/Half 100baseT/Full
                                1000baseT/Full
        Supported pause frame use: No
        Supports auto-negotiation: Yes
        Advertised link modes:  10baseT/Half 10baseT/Full
                                100baseT/Half 100baseT/Full
                                1000baseT/Half 1000baseT/Full
        Advertised pause frame use: No
        Advertised auto-negotiation: No
        Link partner advertised link modes:  10baseT/Half 10baseT/Full
                                             100baseT/Half 100baseT/Full
                                             1000baseT/Half 1000baseT/Full
        Link partner advertised pause frame use: No
        Link partner advertised auto-negotiation: Yes
        Speed: 1000Mb/s
        Duplex: Full
        Port: MII
        PHYAD: 0
        Transceiver: internal
        Auto-negotiation: on
        Supports Wake-on: uag
        Wake-on: d
        Link detected: yes

I’ll get a new cable tomorrow and try different cable. Who knows eh? I tried different ports on the router - still the same. I think I also will borrow 1GB switch and try connecting through it.

20

Those would be the next steps.