Hi everyone. Just installed W11 Pro on my system and I have a small issue with the connection for my cloud nas. Before on W10 everything was ok - it has 5.17.107 firmware installed. I have SMB 1.0/CIFS File Sharing Support checked in windows. I’m able to login in the browser to access it’s se…

This PC\Storage It’s workgroup is different…matters? [image] I must connect to it’s cloud in order to access it’s folders on pc? [image]

None of those you showed seem to be MCH (My Cloud Home)? which this subforum covers. Perhaps head over to the WD Community above and then go to OS3 or OS5. [MyCloudHomevs2others2021-09-24_103838]

so my goal is to access files offline… from the NAS. I’m the admin. The other user from the network can access it without any issue (as before).

@Secttor Yes, change the workgroup to workgroup so its the same. Dashboard Settings, Click on, tap, or activate image to enlarge it. [image]

@cat0w - made the changes for the workgroup but… no result yet. still no access,offline :expressionless:

@Secttor I don’t have Windows 11 at this time. I am waiting for it to be available and ready for my new laptop. Does it have, File Explorer? The image below is from my desktop using Windows 10, File Explorer. [image] What happens if you click on Network to the right of Storage under Computer (3)?…

@cat0w It has File Explorer, of course. Number 4 is the device, is visible…and if I double click on it I receive this : [image] Also… if I double click Storage under media devices I can access media folders from it (in browser)… interesting? [image]

Same issue here, also after update to windows 11

@mqdias , do you have a My Cloud or My Cloud Home device? They are not the same. The My Cloud Home uses a different operating system (not OS5). Suggestions to fix OS5 My Cloud access issues may not work for My Cloud Home access issues. For OS5 My Cloud devices the following WD Knowledge Base Article…

I just solved it, doing the steps mentioned in this video: NAS Drive NOT VISIBLE on Network Windows 11 FIX [Tutorial] - YouTube I think that there are similar points as mentioned in your reply. By the way, thank you very much for the reply!!

WD My Cloud - Windows 11 - Cannot access

NAS and Personal Cloud My Cloud Single Bay

Bennor December 9, 2024, 11:07am 14

If you are having issues or problems with Windows (particularly Windows 24H2) suddenly being unable to access a NAS (usually using SMB/Samba) after a recent Windows update, then see if the following suggested fixes works.

Some have indicated the second link (Winaero) works to regain access to My Clouds.

Topic		Replies	Views
Windows cannot access \\WDMYCLOUD My Cloud OS 3	6	4303	December 1, 2024
Can't connect to MyCloud 2015 with Windows 11 My Cloud Single Bay	5	531	October 3, 2025
Can't access MyCloud on my local network My Cloud OS 3	8	30702	March 8, 2025
WDmycloud share - visible but not accessible My Cloud Single Bay	10	88	June 8, 2026
My cloud home - cannot connect through Windows 11 My Cloud Home Single Bay	16	16997	October 26, 2025

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