WD My Cloud Home Device Offline

My device is too disconnected from 2-3 days ago. I try to connect restarting the 2 devices, first time “My cloud home” and in a second time the router, without obtain a good result; I’m dessesperated; I need help to restart functionality in my home network to use the device. Could anybody help me?
I read the conversation and I don’t obtain a solution at end.
Thanks for the collaboration.

Purtroppo nemmeno io riesco a collegarmi più al my cloud home, risulta sempre off line

This keeps on happening all the time… I have bought a product for it to work, Not to be offline every couple of days. This is useless for work really. If you need reliability and If you depend on a cloud storage for files and info, don’t choose this one, seriously…

Couldn’t agree more. Total waste of money. Shame on you WD.

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I’M TIRED OF SEEING MYSELF AND OTHER PEOPLE STRUGGLING WITH A FALSELY ADVERTISED PURPOSELY DESIGNED TO BE A FAULTY PRODUCT FROM A BIG TECH SOULLESS CORPORATION.

TWO YEARS LATER, BANDWIDTH IS LIMITED IN 2020, AND STILL NO FIX.

TO ANY ATTORNEY’S THIS COULD BE A CLASS ACTION CASE.

TO WD: YOU’RE LACK OF RESPONSE SHOWS YOU KNEW EXACTLY WHAT YOU WERE DOING BY LEAVING OUT KEY INFORMATION PERTAINING TO THIS PRODUCT. SHAME ON YOU. THIS CAN BE FIXED YET YOU REFUSED SIMPLY BECAUSE YOU WANT TO BE THE GATEKEEPERS OF OUR DATA.

@WD_Admin FIX THIS. MAKE AVAILABLE OFFLINE. NOW. 2020.

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LETZ MAKE IT GO VIRAL. https://twitter.com/djvesper/status/1323471698868523011

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I’ve suffering the same. As I bought it on a Credit Card from WD direct. Having given WD support more than enough opportunity to point me in the right direction for an answer, to no avail. Plus having to spend hours of my time on this, enough is enough! I’m going to raise a Section 75 on my credit card provider and request the transaction gets reversed. The product is not for for purpose and not of merchantable quality.

Yo guys! 2021 and it’s still offline

Solution if helps: Guys I am not from WD but try this: 1st of all, this is a bad product and bad support.

  1. Find the IP address of your WD locally using router(connected devices) or crazy IP scanner:
  2. On your DHCP, reserve that IP address with MAC address (MAC You can find on device) to a static IP (eg: 192.168.1.20). Steps varies depending upon the router. See if you can ping locally.
  3. Share the drive locally as you MAP the NETWORK drive. You can use the drive locally but files are not synced over the cloud.
  4. Then go to : https://home.mycloud.com/ try to login or connect the device as instructed.
    This is brief answer. sorry if you can’t figure out how to do this steps. Pls let me know if you need more info…