WD My Cloud EX2 Ultra

Portable Drives My Passport
1

Hi, my name is sza,

We have WD My Cloud EX2 Ultra attached in the office for couple years, and just a couple weeks ago found out the power LED turned red (not blinking) until now.

Here are some question I wanted to ask to rhe community :

  1. What makes the power LED turned to solid red and how to fix it?

  2. Is there any information related to WD service center, do we need to take the WD My Cloud EX2 Ultra there?

Any reply and answer are welcome and appreciated so much.

Thank you.

2

Hi @bszesza,

Please refer to the article My Cloud: Solid and Blinking Red Power and Drive LED Status:
https://support-en.wd.com/app/answers/detailweb/a_id/24755

Please contact the WD Technical Support team for best assistance and troubleshooting:https://support-en.wd.com/app/ask