Disk access with solid red light

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX Series
1

HI,

I have a my cloud ex2 ultra. The disk has a solid red light but I can’t access the data on the disk. In this way how can I access disk data with solid red light?

2

Hi @EMANOEL98,

A Solid Blinking Red Power or Hard Drive LED on a My Cloud can be caused by many factors.
The LED will remain Red until the source of the issue is corrected.

Please refer to the article: My Cloud: Solid and Blinking Red Power and Drive LED Status:My Cloud: Solid and Blinking Red Power and Drive LED Status

Please contact the WD Technical Support team for the best assistance and troubleshooting:https://support-en.wd.com/app/ask