WD Hard Drive Status Good But Red LED and Not Usable

[tuffnell1103]

I have had a MyCloud EX2 Ultra for 3 years and recently bought a 2nd WD Red HDD to add to it (WD40EFRX NASware 3.0). When I insert the drive into the EX2 Ultra, I get a red LED light, but on the dashboard in the Storage section it shows up as the drive is status ‘Good’ (see screenshot), but it not usable for storage.

I have taken the hard drive out, attached it directly to my PC and formatted it and the drive works fine. However, when I put it back into the EX2 Ultra I get the same Red LED light and drive not usable. I can’t format the drive through the dashboard because it doesn’t show up in the options , or set it to be used. I’ve run the Quick and Full Scan, and no luck. Does anyone have any idea how I can get the drive working? Any help would be greatly appreciated!

[tuffnell1103]

Hi dswv42

Thanks for your reply. On the RAID section it only shows my original hard drive? My new drive doesn’t appear?

Thanks

[sktn77a]

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