HDD LED are red on my cloud EX2

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hello All,

Yesterday I tried to clean up cables and everything in our small business room and I found that our backup system (WD My Cloud EX2) is off. Then I powered it on and found that power LED is steady blue and the other two LED related to HDDs are steady red. Following are the things that I have done so far:

1- 4-second reset
2- 20-second reset
3- format HDDs

Non of them worked and i still have the same problem. HDD specification is 2x2GB HDD WD Red.
Also I can’t connect to the GUI.

Please advise in this case.

Thank you!

I have searched in the internet to solve it, but all problems are related the power LED not the HDD LED

2

Hello,

See if the following link helps

3

Thank you ERmorel! but in fact i cannot access to my UI. The problem is I cannot do anything with my EX2.