Upgrade stuck on "Upgrading ... (-1%)"

My Cloud OS 5 Personal & Network Attached Storage My Cloud DL Series
1

Hi,

I have a “WDMyCloudDL4100”. I’ve followed the steps found on both links

https://support-en.wd.com/app/products/product-detail/p/128#WD_downloads

I’ve made sure to update my firmware first to 2.41.116
After reboot, I then clicked on the alert to upgrade to “My Cloud OS 5”
The screen shows the FW downloading.
However, when it gets to the “Upgrading” status, it hangs on “(-1%)”

I then downloaded the OS 5 FW
Version: Firmware Release 5.15.106 (7/13/2021)

and manually attempted to apply.

Webpage shows it “downloading” from my desktop.
When it attempts to Update, it fails with “Upload firmware failed. Try again.”

please assist.

2

@BruceBanner We’re unable to duplicate your issue.
Have you tried to manually upgrade using a lower version of firmware such as 5.11?

https://downloads.wdc.com/nas/WDMyCloudDL4100_5.11.112_prod.bin

1 Like
3

No I have not tried an earlier version. When I went to the download page for DL4100, only the latest FW is listed.

I will try the v5.11 you listed.

4

Upgrading to v5.11 worked!
Thank you so much.

After reboot, OS5 stepped me through the welcome screens and basic setup.

Thanks Again!

5

Are you planning to try the newer revisions of OS5 ?

6

I have just experienced exactly the same problem as Bruce. Same model same problem. The upgrade firmware version showing in my dashboard is only 5.14.105 but I get the -1% hang and Firmware Update Failed displayed on the DL4100.

Will the firmware upgrade automatically from 5.11 to the latest 5.14/5.15 after a manual update using your link?

7

I was able to upgrade to the 5.11
then after my NAS rebooted to the OS5 - it found the newer FW.
I was able to upgrade to the newer FW fine.

1 Like
8

I have the same issue running MAC OS latest and DL2100 sticks at install-1% thats it nothing else happens