I have a DL2100. When I log in the upgrade firmware icon is displayed. so for about a week I have attempted to upgrade to the latest My Cloud 5. I have gone so far as to factory reset, reload the required v3 firmware and still the firmware fails to update to Cloud 5.
I have also downloaded the DL2100 firmware and attempted to load locally. That fails as well
When upgrade starts the upgrade bar never increments and displays -1 which is always displayed wether upgrade occurs by clicking upgrade or bring to upgrade using the downloaded .bin file. The error posted is 1003 which from what I read is a timeout. Since this is downloaded that error makes no sense as file transfer is completed. So if anything this points to a hardware or signal timeout internal to the device.
This DL2100 has 5Gb memory, two 6Tb HDs and since factory reset has 5.92Tb available.
I am looking at how to resolve before I move onto out DL4100. Any solutions on how to resolve would be appreciated.