I’ve attempted to contact support via email but am getting an error:
An error was encountered during knowledge base search.
Calling isn’t really an option as it is only open when I am out the house and so not able to speak whilst accessing the device. Plus, as you’ll see below, this issue would be much better to email. Oh for an actual email address…
Anyway, can anyone help with this?
My mycloudmirror gen 2’s GUI is completely unresponsive after attempting to run a NAS to USB backup of one of the drives.
After 24 hours my backup hadn’t completed. The backup was to a WD elements external HD, which I believe is USB 3. I attempted to log into the dashboard, but it repeatedly timed out before I was able to navigate to see what backup was doing. In the end I had to do a hard shut down (remove power). Remove my external drive and power up. Since doing that, the device has remained completely unrepsonsive. I attempt to log in, but before anything is responsive in the gui, my session times out. The device is running noisily, sounding more like fan than HD being thrashed, but I could be wrong.
Transmission, which I am able to access, seems to have lost some data.
I’ve connected via SSH and ran top and can see two potential anomalies.
3337 1 root S 846m167.9 0 2.6 /usr/local/restsdk/restsdk-server -device-kind alpha
8222 1 root S 823m163.4 0 1.3 /usr/sbin/docker -d -s devicemapper --storage-opt dm.override
two processes using 800m + of VSZ
Any suggestions on what I can do here? I’m trying to do a proper restart on the system, but I just can’t get there via the GUI. I’ve tried a few commands via SSH to no avail