Unable to see Mycloud under Network

[chantc]

The WD Mycloud device is connected with my PC in well …and I can access it through the Desktop App.

But it has a  problem such that  the device doesn’t show up under network list when open it by window explorer…

I have 2 Apple Notebooks which both are running in Window7 but only one has this problem whilst the other works in fine . Very  strange finding…Can anyone give me a help to fix it ??

[ERmorel]

Hello, 

Are you able to map the drive? If yes, try that and make sure you select the option to reconnect at log on.

[chantc]

Already tried WD discovery to map it …but NOT work… I can see the shares in table but it showed " ERROR " when I pressed map button. See attached screenshot.