Unable to see, access, or map My Cloud from desktop or laptop; accessible from mobile app

[RebDovid]

Earlier in the week I replaced the boot drive on my Dell XPS 8930 desktop computer with an SSD, on which I did a clean install of Windows 10 Home. For the first few days, I had no difficulty accessing my My Cloud, which had shares for my wife and me mapped as Y and Z, respectively.

It doesn’t make sense, however, that the problem relates to the new installation of Windows 10 because I also can’t access the My Cloud from my laptop computer, running Windows 10 Pro.

Noticing that the shares no longer show as mapped drives in File Explorer, I tried mapping them through WD Quick View, which at least sees the device. I’m able to choose a drive letter, Z, and browse to my share. I have Reconnect at sign-on checked and Connect using different credentials left blank. Clicking “Finish” produces a window saying that an attempt is being to connect to the share. This is followed by another window, entitled “Windows Security” and “Enter network credentials.” Without success, I’ve tried both my Microsoft password and my password for the My Cloud. Neither works. I get a message, in red, “Access is denied.”

Curiously, however, at least to me, the android My Cloud app on my Pixel 3 sees the entire My Cloud, including all three shares. Also, I can access the backed-up folders within my share, including seeing photographs.

So, I have a problem that resembles those I’ve read about here, but differs in that it affects two different computers, one of which has not had any changes made. Also, I know the files and photos are in the My Cloud device because I can see them on my phone.

If it matters, File Explorer on my computer does show the My Cloud device. When I click on it, I’m taken to a browser tab for the device’s IP address on my network.I can login, which brings me to a dashboard from which I can do various things, but not access folders and files within my share, my wife’s, or the public share.

I also tried GoodSync. Neither the backup nor the explorer programs sees the device.

Any help will be appreciated.

TIA

[thetek]

I had similar problems. Try below

• First change the network profile to ‘Private’.
  • Settings > Network & Internet > Status > Change connection properties
  • Set to Private
• To make your device visible in the ‘Browse’:
  • Start > Type ‘Turn Windows Features on or off’
  • SMB 1.0/CIFS File Sharing Support: make sure first two ticked.
    now you can try user and password of device. it is the one you use when logging in dashboard.

[RebDovid]

@thetek

Thank you for trying to help, but the network profile already was set to Private and SMB already was enabled.

The problems I run into are detailed in my original post.

[thetek]

then i suggest to reset nas settings by pressing the small button behind the device. this worked me all the time.

[RebDovid]

All else having failed, I’ve done a full reset of the device. Of course, this wiped my prior back-up. Accordingly, I’m now running a new one.

My concern is that I did this before, when I lost access to the My Cloud after changing my computer’s boot drive to a new NVMe SSD.

To avoid a repeat, and to have confidence in the usefulness of my backups, I really would like to understand what’s caused the problem. The main reason for persevering with my current My Cloud device is that, throughout, I’ve been able to see and access files on the My Cloud from my Pixel 3 and iPad. But this is not a satisfactory long-term condition.

Thank you for your interest.