Admittedly, I may be mistaken about how I should be able to access the My Cloud device, but I appreciate help with my question.
My device is plugged in, powered on, connected via ethernet cable and the light is blue. And I can see/access the files via my the app on my iPhone. But when I sign into the web login I get a message “Can’t connect to WDMyCloud” and when I click on the device at left and Setting it says “Offline”.
Note, recently we did change our wireless network. I have not attempted to update anything specifically about the MyCloud. That being said, my iPhone does see all the files on the drive, so not sure that’s necessary.
A wrinkle is that I don’t have access to the desktop app on the computer I’m working from (work computer and I don’t have install rights for that).
Any guesses as to why I have access from one device but not another? Many thanks!