Hi, I have a new MacBook Pro and wanted to connect it to the My Cloud drive we have at home.
I do not currently live at the place where the My Cloud drive is so have been trying to connect remotely.
When I did this with my phone it was as easy as downloading the app, entering the log in and then I had access, but with the MacBook Pro it’s not behaving this way. When I log in using the desktop app, it says “Could not find any devices associated with your WDMyCloud.com login”, and when I log in on the website, it shows the message “No Device Available, please notify the device’s owner (or Admin User)”.
Given that I can still remotely access the cloud drive using my phone or my old laptop, I don’t see why this is happening! Can anyone shed some light on the issue?
I have spoken to my Dad who will be taking a proper look at it when he gets home, and will be trying the reboots. I also suggested that he might try adding a new email address login to the cloud and we can see if that works.