Transfer Speed problems - SLOW speed

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Good day to all!

before write this msg I studied a lot of posts here! tried plenty of differents options to fix this, but untill now no success! 

small description of soft & hardware:

Windows 7 Ultimate

PC Dual Core 2 GHz, 4 Gb RAM, Gigabit LAN

TP Link Gigabit Router

WD My Cloud 4 Gb 

HP Laptop dv6 with Gigabit LAN

Connected WD My Cloud 4 Gb to rourer and found that trasfer speed via cabels is too slow - max about 100 Mbit/s instead of 1 Gbit/s (even not close to this)

PC connected to router with hi speed cable, CLOUD connected with provided cable. Ligth on back panel both are green, front panel light is steady blue, self check indicate - ok

tried to transfer one large file (2 GB) from PC to Laptop via router all connections wired, good speed - about 600-700 mbit/s per second, with cloud speed is still bad!

tried to connect CLOUD directly to laptop LAN port, front light steady blue and rear lights are both green(indicates 1 Gbit/s speed) BUT NO speed! around 100 Mbit/s

all transfers were made via windows explorer, some test was made via WD software.

tried sollution from this this post - no effect! 

SOMEBODY HELP ME! this story is allrady week long for me, can’t eat, can’t sleep =)))) this problem took all my free time, my wife already hate this box! :smiley:

2

Have you tried disabling any firewalls/antivirus that might be slowing down the transfer rate? 

3

Yes I have tried to disable firewall & antivirus - no efect - same 100 Mbits/s 

rear lights green, front stable blue, PC & router Gigabit compateble 

4

_Lin_Admin_ wrote:

My box too is badly slow.

 

You could make the measurements described in the link below and report your results in that thread. Thank you.

 

http://community.wd.com/t5/WD-My-Cloud/Everybody-with-slow-MyCloud-please-do-these-tests-and-report/td-p/689405/highlight/false

compicated for me, I have stuck on poin “D” of your instruction, so cannot make the test - sorry!

5

Look at your PC and laptops Local Area Connection Status Speed, what does it say?  Also look at the light on your ROUTER / SWITCH, orange indicates 100Mbps, green indicates gigabit

6

tnynyn wrote:

Look at your PC and laptops Local Area Connection Status Speed, what does it say?  Also look at the light on your ROUTER / SWITCH, orange indicates 100Mbps, green indicates gigabit

    • *> * * *
      southman wrote:

PC connected to router with hi speed cable, CLOUD connected with provided cable. Ligth on back panel both are green, front panel light is steady blue, self check indicate - ok

tried to transfer one large file (2 GB) from PC to Laptop via router all connections wired, good speed - about 600-700 mbit/s per second, with cloud speed is still bad!

in this I see that there should be no proplem with network - as inside of network transfer speed is good, but when I try to send file to Cloud - speed is between 100-120 Mbit/s

Firmware last ver.

7

Hi everybody again!

 

finally I get a “solution”! I wrote to WD support with our question! in the end i got an official explanation from WD! 

 

quote/

Dear
Thank you for contacting Western Digital Customer Support. 

Thank you for the provided information. The transfer speed you get around 100Mbps is very good speed for My Cloud NAS and is higher than average. In this case I would say that your My Cloud is working fine and there are no signs of issues.
Please note that 1000Mbps is maximum possible (theoretical) speed, which can be only reached in ideal system and network configurations. My Cloud is a cross-platform network device and its performance is indeed most dependant on the network configuration it is in.

Please note our optimal performance NAS configuration suggestions in Knowledge base:
http://wdc.custhelp.com/app/answers/detail/a_id/5736/session/L3RpbWUvMTM5MzkzMzgyMy9zaWQvdlFRKi1uT2w%3D

Also I would like to mention, that several independent review websites regularly review and test our hard drives with numerous utilities. These websites include: Tom’s Hardware, Extreme Tech Weekly, and Storage Review. Although the systems detailed in these reviews are not the same as yours, the methodology performed is consistent. This provides for accurate comparisons between hard drives. 
http://www.tomshardware.com/
http://www.extremetech.com/
http://storagereview.com/

If you have additional questions or you require further assistance, please reply.

Sincerely, 

Western Digital Service and Support 

Need more help? Visit  http://support.wdc.com 

quote//

actually I have read all reviews from mentioned sites, and NOBODY promised to us higher speed then it is (around 100 Mbit/s)

sorry to everybody, my fault, I was thinking that speed should be like you transfer files from PC to Laptop in Gigabit network (around 600-700 Mbit/s) , but for this device 100 Mbit/s it’s good!

 

conclusion - better study reviews before purchase! and 1 Gbit/s it`s marketing trick.

8

Wow…   I would have to say that Sergei is misinformed if he things 100 Mbps is “very good.”   I think he suffers from the same problem many users do:   Doesn’t understand that Mbps and MBps are very different units.

9

TonyPh12345 wrote:

Wow…   I would have to say that Sergei is misinformed if he things 100 Mbps is “very good.”   I think he suffers from the same problem many users do:   Doesn’t understand that Mbps and MBps are very different units.

 

I think he knows the difference between MB/s vs Mbit/s - pay attention what hi wrote - 

 …“Please note that 1000Mbps is maximum possible (theoretical) speed” 

so he is speaking about 1 Gigabit! to be sure, I asked one more question, to fix this -

Dear  

to get final and clear understanding, and to have no doubts -

if I connect My cloud directly to Laptop (with gigabit LAN) with out router, and I get same - around 100 Mbit/s - is it OK?

best regards

 

=======================================

 

Dear  

Thank you for contacting Western Digital Customer Support. 

Thank you for your reply.
Yes, 100Mbit/s speed using direct LAN Gigabit connection to the PC is normal and even above average speed of My Cloud. You can check the average speed of My Cloud in reviews you may find on the Web.

If you have additional questions or you require further assistance, please reply.

Sincerely, 
 
Western Digital Service and Support 

Need more help? Visit  http://support.wdc.com 

========================================

so… I have nothing to add! =/

10

southman wrote:   >>> You can check the average speed of My Cloud in reviews you may find on the Web. <<<

Most of the reviews found on the web show 50-100 megaBYTES per second throughput – not BITS.   In fact, NONE of them reported speeds as slow as 100mbit/second.

LigitReviews:   45 to 60 Megabytes per second

http://www.legitreviews.com/western-digital-cloud-2tb-nas-review_131939/3

TechRadar:  14-17 Megabytes per second on WIRELESS (they said it was much faster on Ethernet)

http://www.techradar.com/us/reviews/pc-mac/networking-and-wi-fi/network-attached-storage-nas/wd-mycl…

PC Magazine:  63 Megabytes per second

http://www.pcmag.com/article2/0,2817,2424976,00.asp

CNET: 87 Megabytes per second

http://www.cnet.com/network-storage/wd-my-cloud-4/4505-3382_7-35828120-2.html

PC Word:  80 Megabytes per second

http://www.pcworld.com/article/2051347/wd-my-cloud-review-a-better-more-secure-alternative-to-cloud-…

Trusted Review:  92 Megabytes per second

http://www.trustedreviews.com/wd-my-cloud_Peripheral_review_setup-performance-verdict_Page-2#tr-revi…

Electronista:  “More than 60 Megabytes per second”

http://www.electronista.com/reviews/western-digital-my-cloud.html

11

Fantastic. What must one do to obtain such values?

12

Just make sure you’re on a gigabit connection, its not that hard.  Buy a 10-20$ gigabit switch if needed, use cat5e or cat6 cables, and put anything that is able to use gigabit on the switch.

13

tnynyn wrote:

Just make sure you’re on a gigabit connection, its not that hard.  Buy a 10-20$ gigabit switch if needed, use cat5e or cat6 cables, and put anything that is able to use gigabit on the switch.

I 101% sure that Cloud is in gigabit network! (rear lights are green)

transfer speed from PC to Laptop via my GIGABIT TP Link switch and back is 600-700 Mbit/s (70-90 MB/s)

 

also I can confirm it in properties of LAN network

 

LAN PROPERTIES

 

 

14

Another suggestion would be take the My cloud unit to a friends house and test speeds there using their network / computer. 

15

@ Tony,

Try to do 10 GB consisting of varied big and small files around 17500 and try if you can get any of those speeds. Mine will take 8-9 minutes for that to complete.

They just copy big files, not thousands of small files. There is no way you can get such speeds then.

Test outcome.

SSH

first time

WDMyCloud:~# hdparm -tT /dev/sda

/dev/sda:
Timing cached reads: 542 MB in 2.01 seconds = 270.15 MB/sec
Timing buffered disk reads: 250 MB in 3.00 seconds = 83.25 MB/sec

 

second time

 

/dev/sda:
Timing cached reads: 548 MB in 2.00 seconds = 273.42 MB/sec
Timing buffered disk reads: 262 MB in 3.03 seconds = 86.48 MB/sec

 

WDMyCloud:~# time dd if=/dev/urandom of=/dev/null bs=4096 count=1000
1000+0 records in
1000+0 records out
4096000 bytes (4.1 MB) copied, 2.25604 s, 1.8 MB/s

real 0m2.289s
user 0m0.000s
sys 0m2.250s

top - 02:47:29 up 8 days, 4:03, 1 user, load average: 3.01, 3.26, 4.24
Tasks: 93 total, 1 running, 92 sleeping, 0 stopped, 0 zombie
%Cpu(s): 0.0 us, 0.2 sy, 0.0 ni, 99.8 id, 0.0 wa, 0.0 hi, 0.0 si, 0.0 st
KiB Mem: 230560 total, 133304 used, 97256 free, 16452 buffers
KiB Swap: 500732 total, 53284 used, 447448 free, 35204 cached

I don’t see this when I copy the above 10 GB with 17500 files. Far from it.

Only when I copy 4 Gig files I get jumps to 102 MBps and then it drops to 30-40 MBps Sustainable.

16

As far as transfer speeds goes for smaller files, it may be a bit slow (happens to alot of NAS i.e lacie, synergy, etc…) but I can transfer 10k jpegs thats less than 1MB each (5GB total) at 5-10MB/s in 10minutes according to Windows Explorer. 

Google it up, there’s alot of info on this with other drives.  I explained this in another thread.  Issue is with the harddrive, read/write, etc…

17

Pacific_Dollars wrote:

@ Tony,

 

Try to do 10 GB consisting of varied big and small files around 17500 and try if you can get any of those speeds. Mine will take 8-9 minutes for that to complete.  They just copy big files, not thousands of small files. There is no way you can get such speeds then.

Agreed – but the OP is specifically talking about LARGE files.

18

All my tests were done with 1(one) big file around 3 GB file, I don’t remember exactly but it take around 3 min to transfer it. It obviously too slow! Explorer shows speed about 10-12 MB/s (80-100 Mbit/s)

I tried with “My Book”(not cloud) on work it’s have great speed - 70-80 MB/s (600-700 Mbit/s), even USB 2.0 external HDD connected to another PC in network have greater speed - around 30-40 MB/s (240-320 Mbit/s)

Now I work with support team, they try to find problem, I will reply the results.

19

Yes I am officially giving up on this drive.

I started a safepoint 14 1/2 hours ago on 270GB of data, it is still running and dashboard tells me it has backed up 180GB of data in 14 1/2 hours. Additionally, WD Smartware cannot find the drive even though dashboard says everything is OK.

Wish we would have gotten some help here.

20

_Lin_Admin_ wrote:

My box too is badly slow.

 

You could make the measurements described in the link below and report your results in that thread. Thank you.

 

http://community.wd.com/t5/WD-My-Cloud/Everybody-with-slow-MyCloud-please-do-these-tests-and-report/…

 

Sorry, you do not have sufficient privileges for that action.

Please click the Back button on your browser.

 

Link doesnt work

 

Anyone ever see this :

http://192.168.1.68:9000/

use the ip of your wd mycloud